Taking Control of Change: Optimizing Your Environment for More Effective IT Service Delivery

The importance of IT services to businesses is on the rise, as many companies and organizations are discovering competitive advantage through automating manual processes and extending the reach of business services through IT applications. The differences between IT services and business services are in fact becoming increasingly blurred, while the more traditional role of IT in supporting business productivity has also grown in importance.

Perhaps the single most pervasive challenge in capitalizing on this opportunity is managing change. Change can arise from technology advances, cost-cutting and consolidation, mergers and acquisitions, and a wide variety of shifting business concerns as more creative executives seek out new services, new audiences, new partners, and even new, more efficient business models by leveraging IT services more expansively. The stress of supporting these advances for IT organizations facing constrained resources is obvious, and the cliché of “doing more with less” has never been more resonant than in the current economic climate.

This white paper presents some perspectives on the most critical factors driving IT organizations to find more effective ways of managing change. It will present some recommendations for planning successful change management initiatives, including key technologies such as discovery and configuration management. Finally, this report will introduce SunView’s ChangeGear solution, which provides a versatile and functionally rich offering for addressing change management concerns with comparatively minimal administrative overhead. Such a pragmatic approach is, Enterprise Management Associates (EMA) believes, a refreshing alternative compared to many solutions that require extensive coded customization and lengthy, costly deployments.

To learn more, read the whitepaper above!

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