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Understanding the ITIL Language: 35 Key Terms and Definitions

35 ITIL Terms You Should Know

The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in mind. Reading through the list once should get you thinking about how your organization can begin to adapt and implement some of the core ideas to which these terms relate. 

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