×

First Name
Last Name
Thank you!
Error - something went wrong!
   

Understanding ITSM: Incident Management Workflow

Understanding IT Service Management

IT Service Management (ITSM) revolves around the principle that your IT organization, or IT department, provides and maintains services for the good of the business. Making sure these services both meet the needs of the business and are available when and where they need them means you need both a set of processes and tools to make sure your team operates efficiently and effectively. Knowing where to start to improve though, and what tools will help, rather than hinder you is a critical component to your team’s success.

That’s where the Understanding ITSM series of help guides from SunView Software comes in. As a compliment to our Getting Started guides, this next level is aimed at taking you from researching and determining necessary requirements for a modern ITSM solution to applying principles in your organization that have been built from a foundation of best practices such as ITIL®. 

It is important to remember that this guide should function more like a reference and template for your own unique situation. While it can be followed strictly, it is likely there will need to be adaptations for your specific implementation. We appreciate your interest, and as always, invite you to look at our complete range of help guides, fact sheets, and white papers.

Read more in the guide above!

 

Previous Content
Service Desk Replacement Guide: 10 Questions to Ask Yourself
Service Desk Replacement Guide: 10 Questions to Ask Yourself

IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common qu...

Next Content
IT Change Management: Understanding Implementing ITIL Best Practices
IT Change Management: Understanding Implementing ITIL Best Practices

Change is indispensable in IT. New developments in IT technologies such as virtualization, cloud computing ...

Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

TAKE ME THERE!