Getting Started: 25 Core Functions of a CMDB

What is a CMDB?

CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic can be highly complex, with a wealth of information written on ITIL and the associated guidance for CMDB implementation.

If you are new to the CMDB concept, a common term that may seem confusing is Configuration Item or CI. Don’t be overwhelmed, this merely refers to one of the assets within the CMDB. We often find that organizations dedicate significant resources to tracking CIs manually through pen and paper, a spreadsheet application like Excel, or internal software. Manual methods such as these often prevent a realization of any ROI, especially of human capital.

That aside, the best way to look at a CMDB is as the central repository for information about IT infrastructure that allows an IT team to discover, track, and manage IT assets. This visibility can provide an IT team with instant assessment of potential threats to the organization operating capacity. Thus downtime that might be the result of a malicious attack, security vulnerability, or change made in error, can  be prevented.

Read the guide above to learn about 25 core functions of a CMDB!

Previous Content
Understanding the ITIL Language: 35 Key Terms and Definitions
Understanding the ITIL Language: 35 Key Terms and Definitions

The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach ...

Next Content
Getting Started: 25 Essential Requirements for a Service Catalog
Getting Started: 25 Essential Requirements for a Service Catalog

This help guide provides twenty-five of the most important requirements for ensuring a best-in-class Servic...

Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

TAKE ME THERE!