The Emerging Trends Behind Intelligent Self-Service

This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data mining, predictive analytics, etc. will be explored by the distinguished Dr. Lawrence Hall of the Computer Science and Engineering Department at the University of South Florida. We will also take a close look at some of these technologies as they apply to IT Service Management through real-world use cases.

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Intelligent ITSM: Is AI Coming for the IT Service Desk?
Intelligent ITSM: Is AI Coming for the IT Service Desk?

AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job sa...