Webinars

  • The Emerging Trends Behind Intelligent Self-Service

    The Emerging Trends Behind Intelligent Self-Service

    This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data mi

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  • Intelligent ITSM: Is AI Coming for the IT Service Desk?

    Intelligent ITSM: Is AI Coming for the IT Service Desk?

    AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc

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  • 5 Ways to Improve IT Service Delivery While Reducing Cost

    5 Ways to Improve IT Service Delivery While Reducing Cost

    For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services,

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  • 5 Ways to Run IT Like You Mean Business

    5 Ways to Run IT Like You Mean Business

    Let’s face it, the goals and vision of IT departments don’t always match up with their corresponding business strategies. This can result in siloed efforts by both parts of the organization, ultimatel

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  • How Big Data & Machine Learning Are Transforming ITSM

    How Big Data & Machine Learning Are Transforming ITSM

    As we move into a new era of ITSM computing, new big data and machine learning tools and methodologies are being developed to support IT staff by intelligently extracting insights and making predictio

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  • Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

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  • Your Service Desk is Dying

    Your Service Desk is Dying

    In an era that is seeing businesses transform themselves from a slow, paper-based organization to a fast, reactive digital enterprise, not ensuring that your help desk stays up to keep pace with your

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  • DevOps and Service Desk

    DevOps and Service Desk

    In this webinar, join IT management consultant Barclay Rae as he demystifies the real-world value and applications of DevOps for your service desk. Learn valuable tips for adopting the underpinning et

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  • 5 Keys to Jump Starting DevOps

    5 Keys to Jump Starting DevOps

    With DevOps continuing to be adopted by startups and enterprises alike, there needs to be a way to guarantee that the speed and flexibility DevOps provides is supported, and not hindered, by change ma

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  • 3 Ways to Manage & Reduce Incidents

    3 Ways to Manage & Reduce Incidents

    Organizations, regardless of size or maturity, will always run into IT related incidents. The trick, however, is to ensure that these incidents cause the least amount of downtime as possible for the c

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  • 5 Ways ITSM Can Support DevOps

    5 Ways ITSM Can Support DevOps

    It's widely thought that the presumably slow, bureaucratic tendencies of ITSM are at odds with the fast paced, agile work flows of the DevOps movement. However, these two sides of IT service managemen

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  • Change Management for Agile IT

    Change Management for Agile IT

    Are traditional ITIL-based processes the only true way to effectively implement change management? Or can there be room in the Agile IT world for change tracking and regulatory compliance without beco

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  • 4 Step Case Study for Justifying Organizational ITIL Adoption

    4 Step Case Study for Justifying Organizational ITIL Adoption

    Before attempting to adopt ITIL best practices, you have to get buy-in from your executives. How do you do that? Present ROI projections built on sound research! Watch this detailed case study on how

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  • 15 Minute Codeless Customizations to Support the Business

    15 Minute Codeless Customizations to Support the Business

    Most legacy Service Desk solutions require coding to customize forms and workflows. In this webinar, see how easy it is to customize ChangeGear in minutes without coding!

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  • How to Build an IT Service Desktop Support the Business of Today

    How to Build an IT Service Desktop Support the Business of Today

    The IT help desk is under tremendous pressure today, and companies are feeling the pinch. Outdated IT support systems just can't provide the efficient service that companies need. In fact, slow-moving

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  • 4 Ways to Reduce Costs and Increase IT Value with a Modern Service Desk

    4 Ways to Reduce Costs and Increase IT Value with a Modern Service Desk

    The perception of IT within any organization starts with the Service Desk. To promote a positive and more modern vibe, IT needs a system that delivers on 4 vital areas. Learn more about these differen

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  • 5 Ways to Improve IT Service Desk for a Better End User Experience

    5 Ways to Improve IT Service Desk for a Better End User Experience

    Many corporate IT service desks continue to be under pressure to deliver better IT support – with end-users and customers demanding increased efficiency and a better service, and likely at a lower cos

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  • Top Tips For Improving Your ITSM Tool RFP Process

    Top Tips For Improving Your ITSM Tool RFP Process

    Choosing the right IT Service Management tool can be tough. ITSM vendors provide broad responses to RFPs, and IT leaders are struggling to identify the best tools that meet their specific need. It is

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