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ChangeGear Service Request Management

Service Request Management

Separate requests from incidents

Implementing the ChangeGear Service Request Management module allows your IT Organization to better manage the most common and low impact Incident types in a more efficient and cost effective manner while improving your ITIL based processes. With Service Request Management your users will be able to request information, advice, standard changes or access to an IT Service.

Benefits

  • Separate your Service Request Fulfillment from Incident Tickets
  • Easy escalation to Incident, Problem or Change
  • Raise the level of your ITSM maturity
  • Dramatically improve customer satisfaction
  • Ensure SLA reliability
  • Increase visibility of IT across the enterprise
Previous Article
Introducing ChangeGear 7
Introducing ChangeGear 7

Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart au...

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Service Request Management Overview Demo
Service Request Management Overview Demo

In this 2 minute video, you will see an overview of the Service Request Management process module for Chang...