×

First Name
Last Name
Thank you!
Error - something went wrong!
   

Understanding the ITIL Language: 35 Key Terms and Definitions

35 ITIL Terms You Should Know

The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in mind. Reading through the list once should get you thinking about how your organization can begin to adapt and implement some of the core ideas to which these terms relate. 

Previous Content
Getting Started: 25 Core Functions of a CMDB
Getting Started: 25 Core Functions of a CMDB

CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, th...

Next Content
ITSM Solution Guide: 50 Questions for Building ITSM Requirements
ITSM Solution Guide: 50 Questions for Building ITSM Requirements

Any enterprise considering a new IT Service Management (ITSM) solution should spend time developing a set o...