From ITSM to ESM: The Evolution of the Digital Enterprise

IT professionals are familiar with frameworks and principles to deliver services. Without them, services aren’t delivered effectively or efficiently. Now, it’s time for those principles to move beyond the IT department and into other business units. 

Some other units, such as HR and Facilities Management, have begun adopting service delivery principles and frameworks. Those principles and frameworks have been dubbed “enterprise service management.” Do they have a place in your organization, though? 

Enterprise service management (ESM) does indeed have a place within your organization: your business becomes more productive because it’s easier to access the services you need, requests don’t fall through the cracks anymore, and users have a better experience. 

Click on the eBook above to read more!

Previous Article
Top Tips For Improving Your ITSM Tool RFP Process
Top Tips For Improving Your ITSM Tool RFP Process

Choosing the right IT Service Management tool can be tough. ITSM vendors provide broad responses to RFPs, a...

Next Article
What Are the Benefits of Enterprise Service Management (ESM)?
What Are the Benefits of Enterprise Service Management (ESM)?

Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of...