ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs. Use this matrix to compare the features in ChangeGear Change Manager, Service Desk, and Service Manager.
ChangeGear 7 Platform
ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining prove...
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What Makes an Effective IT Service Management (ITSM) Solution?
Take this brief interactive assessment in order to identify your biggest ITSM pain points and see our recommended next steps.
Improving Enterprise Service Delivery through ESM
Read on to learn more about ESM, its benefits, and how it can be deployed in various industries.
About SunView Software
At SunView Software we are focused on customer success, from solution definition through implementation and support. Delivering the right service management solutions that drives ROI for our...
Understanding the Strategic Value of AI for ITSM
AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in...
Getting Started: 25 Core Functions of a CMDB
CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic...
Understanding the ITIL Language: 35 Key Terms and Definitions
The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in...
ITSM Solution Guide: 50 Questions for Building ITSM Requirements
Any enterprise considering a new IT Service Management (ITSM) solution should spend time developing a set of requirements based on their particular needs and goals. Of course, figuring out just what..
Understanding ITSM: Incident Management Workflow
IT Service Management (ITSM) revolves around the principle that your IT organization, or IT department, provides and maintains services for the good of the business. Making sure these services both...
5 Ways to Improve IT Service Delivery While Reducing Cost
For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality...
50 Reasons You Need ITSM
In today's complex business environment, the focus of IT service management is changing. Businesses of all sizes are finding that the technology demands of their users are constantly increasing, to...
Why Lasting Service Delivery Improvements Need the Big Picture
Ever get frustrated on an inability to improve your service delivery? I recently spoke with a service delivery manager who was feeling stuck in this very way. Her top concern was that...
Introducing ChangeGear 7
Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service...
ChangeGear Service Desk Overview Demo
This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.
ChangeGear 7 Service Desk
The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with esse
ChangeGear Service Manager Overview Demo
Your IT organization must move fast to keep up with the pace of the modern enterprise. The best way to do this is to have an intelligent ITSM-driven solution that empowers staff and engages end users.
ChangeGear 7 Service Manager
ChangeGear Service Manager is a web-based ITSM software solution engineered for today's digital workplace. IT organizations can easily and efficiently manage routine requests, control IT services, con
What Makes ITSM Smart?
According to a recent poll by ITSM.tools designed to gauge the “future readiness” of the IT service management (ITSM) industry, roughly 82% of respondents believe that working in IT...
Improve ITSM: Add Value With Chatbots
When you think of ITSM, what words come to mind? Do you think IT service management is difficult, complicated, and labor-intensive? It doesn’t have to be any of those things.
Make the Serve-Yourself Approach to IT Service Management Effective
The self-serve approach to IT service management can be cost-effective as well as more efficient for your IT department… if it’s implemented properly. Otherwise, you could have a...
Improve IT Service Management With Process Automation