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Exploring the Benefits of Enterprise Service Management (ESM)
Enterprise Service Management (ESM) is becoming more of a standard for organizations that want to align to digital transformation trends. Today, the enterprise is adopting concepts and best practices
Introducing ChangeGear 7
Your IT Service Management is About to Get Smarter With ChangeGear 7
ITSM Solution Guide: 50 Questions for Building ITSM Requirements
Any enterprise considering a new IT Service Management (ITSM) solution should spend time developing a set of requirements based on their particular needs and goals. Of course, figuring out just what t
Understanding ITSM: Incident Management Workflow
IT Service Management (ITSM) revolves around the principle that your IT organization, or IT department, provides and maintains services for the good of the business. Making sure these services both me
5 Ways to Improve IT Service Delivery While Reducing Cost
For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services,
ChangeGear Service Desk Overview Demo
This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.
What Are the Benefits of Enterprise Service Management (ESM)?
Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of carrying over established industry best practices from ITSM to serve...
Understanding the ITIL Language: 35 Key Terms and Definitions
The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in min
ChangeGear Service Manager Overview Demo
Get a quick video demonstration of the features and capabilities of the ChangeGear Service Manager platform!
Improve ITSM: Add Value With Chatbots
When you think of ITSM, what words come to mind? Do you think IT service management is difficult, complicated, and labor-intensive? It doesn’t have to be any of those things.
Top Tips For Improving Your ITSM Tool RFP Process
Choosing the right IT Service Management tool can be tough. ITSM vendors provide broad responses to RFPs, and IT leaders are struggling to identify the best tools that meet their specific need. It is
Service Request Management Overview Demo
In this 2 minute video, you will see an overview of the Service Request Management process module for ChangeGear's Service Desk.
ChangeGear 7 Service Smart Technology
ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.
ChangeGear 7 Platform
ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies th
Getting Started: 25 Core Functions of a CMDB
CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic can
ChangeGear 7 Service Manager
ChangeGear Service Manager is a web-based ITSM software solution engineered for today's digital workplace. IT organizations can easily and efficiently manage routine requests, control IT services, con
ChangeGear 7 Service Desk
The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with esse
ChangeGear Service Request Management
Implementing the ChangeGear Service Request Management module allows your IT Organization to better manage the most common and low impact Incident types in a more efficient and cost effective manner w
3 Traits to Look for in a Help Desk Provider
The first steps into the world of IT Service Management (ITSM) can have the potential to transform the way an organizations IT infrastructure works with its end users. With the potential for...
50 Reasons You Need ITSM