Service Management

  • What Makes ITSM Smart?

    What Makes ITSM Smart?

      According to a recent poll by ITSM.tools designed to gauge the “future readiness” of the IT service management (ITSM) industry, roughly 82% of respondents believe that working in IT...

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  • From ITSM to ESM: The Evolution of the Digital Enterprise

    From ITSM to ESM: The Evolution of the Digital Enterprise

    Enterprise service management (ESM) does indeed have a place within your organization: your business becomes more productive because it’s easier to access the services you need, requests don’t fall th

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  • Exploring the Benefits of Enterprise Service Management (ESM)

    Exploring the Benefits of Enterprise Service Management (ESM)

    Enterprise Service Management (ESM) is becoming more of a standard for organizations that want to align to digital transformation trends. Today, the enterprise is adopting concepts and best practices

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  • About SunView Software

    About SunView Software

    At SunView Software we are focused on customer success, from solution definition through implementation and support. Delivering the right service management solutions that drives ROI for our customers

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  • Exploring the Benefits of Enterprise Service Management (ESM)

    Exploring the Benefits of Enterprise Service Management (ESM)

    Enterprise Service Management (ESM) is becoming more of a standard for organizations that want to align to digital transformation trends. Today, the enterprise is adopting concepts and best practices

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  • ChangeGear 7 Feature Matrix

    ChangeGear 7 Feature Matrix

    ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs. Use this matrix to compare the features in ChangeGear Change

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  • Introducing ChangeGear 7

    Introducing ChangeGear 7

    Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service Sma

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  • Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

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  • ITSM Solution Guide: 50 Questions for Building ITSM Requirements

    ITSM Solution Guide: 50 Questions for Building ITSM Requirements

    Any enterprise considering a new IT Service Management (ITSM) solution should spend time developing a set of requirements based on their particular needs and goals. Of course, figuring out just what t

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  • Understanding ITSM: Incident Management Workflow

    Understanding ITSM: Incident Management Workflow

    IT Service Management (ITSM) revolves around the principle that your IT organization, or IT department, provides and maintains services for the good of the business. Making sure these services both me

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  • 5 Ways to Improve IT Service Delivery While Reducing Cost

    5 Ways to Improve IT Service Delivery While Reducing Cost

    For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services,

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  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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  • What Are the Benefits of Enterprise Service Management (ESM)?

    What Are the Benefits of Enterprise Service Management (ESM)?

      Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of carrying over established industry best practices from ITSM to serve...

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  • Understanding the ITIL Language: 35 Key Terms and Definitions

    Understanding the ITIL Language: 35 Key Terms and Definitions

    The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in min

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  • ChangeGear Service Manager Overview Demo

    ChangeGear Service Manager Overview Demo

    Your IT organization must move fast to keep up with the pace of the modern enterprise. The best way to do this is to have an intelligent ITSM-driven solution that empowers staff and engages end users.

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  • Improve ITSM: Add Value With Chatbots

    Improve ITSM: Add Value With Chatbots

      When you think of ITSM, what words come to mind? Do you think IT service management is difficult, complicated, and labor-intensive? It doesn’t have to be any of those things. 

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  • Top Tips For Improving Your ITSM Tool RFP Process

    Top Tips For Improving Your ITSM Tool RFP Process

    Choosing the right IT Service Management tool can be tough. ITSM vendors provide broad responses to RFPs, and IT leaders are struggling to identify the best tools that meet their specific need. It is

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  • Service Request Management Overview Demo

    Service Request Management Overview Demo

    In this 2 minute video, you will see an overview of the Service Request Management process module for ChangeGear's Service Desk.

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  • ChangeGear 7 Service Smart Technology

    ChangeGear 7 Service Smart Technology

    ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.

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  • ChangeGear 7 Platform

    ChangeGear 7 Platform

    ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies th

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  • Getting Started: 25 Core Functions of a CMDB

    Getting Started: 25 Core Functions of a CMDB

    CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic can

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