Service Management

  • ESM for the Medical Industry: The Quick Start Guide

    ESM for the Medical Industry: The Quick Start Guide

    When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings....

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  • Is ESM the New ITSM?

    Is ESM the New ITSM?

    Why is Enterprise Service Management (ESM) such a crucial concept, why does it have staying power, and why are people calling it “the new ITSM”? Read on to learn how, like ITSM, ESM can make your...

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  • ESM and the Energy Sector: A Perfect Fit

    ESM and the Energy Sector: A Perfect Fit

    When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be. 

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  • What's Enterprise Service Management's role in Healthcare?

    What's Enterprise Service Management's role in Healthcare?

    When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to...

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  • What Makes an Effective IT Service Management (ITSM) Solution?

    What Makes an Effective IT Service Management (ITSM) Solution?

    Take this brief interactive assessment in order to identify your biggest ITSM pain points and see our recommended next steps.

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  • Improving Enterprise Service Delivery through ESM

    Improving Enterprise Service Delivery through ESM

    Read on to learn more about ESM, its benefits, and how it can be deployed in various industries.

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  • About SunView Software

    About SunView Software

    At SunView Software we are focused on customer success, from solution definition through implementation and support. Delivering the right service management solutions that drives ROI for our...

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  • Understanding the Strategic Value of AI for ITSM

    Understanding the Strategic Value of AI for ITSM

    AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in...

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  • Getting Started: 25 Core Functions of a CMDB

    Getting Started: 25 Core Functions of a CMDB

    CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic...

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  • Understanding the ITIL Language: 35 Key Terms and Definitions

    Understanding the ITIL Language: 35 Key Terms and Definitions

    The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in...

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  • ITSM Solution Guide: 50 Questions for Building ITSM Requirements

    ITSM Solution Guide: 50 Questions for Building ITSM Requirements

    Any enterprise considering a new IT Service Management (ITSM) solution should spend time developing a set of requirements based on their particular needs and goals. Of course, figuring out just what..

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  • Understanding ITSM: Incident Management Workflow

    Understanding ITSM: Incident Management Workflow

    IT Service Management (ITSM) revolves around the principle that your IT organization, or IT department, provides and maintains services for the good of the business. Making sure these services both...

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  • 5 Ways to Improve Service Delivery While Reducing Cost

    5 Ways to Improve Service Delivery While Reducing Cost

    For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality...

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  • 50 Reasons You Need ITSM

    50 Reasons You Need ITSM

    In today's complex business environment, the focus of IT service management is changing. Businesses of all sizes are finding that the technology demands of their users are constantly increasing, to...

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  • Why Lasting Service Delivery Improvements Need the Big Picture

    Why Lasting Service Delivery Improvements Need the Big Picture

    Ever get frustrated on an inability to improve your service delivery? I recently spoke with a service delivery manager who was feeling stuck in this very way. Her top concern was that...

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  • Introducing ChangeGear 7

    Introducing ChangeGear 7

    Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service...

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  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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  • ChangeGear 7 Service Desk

    ChangeGear 7 Service Desk

    The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with...

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  • ChangeGear Service Manager Overview Demo

    ChangeGear Service Manager Overview Demo

    Your IT organization must move fast to keep up with the pace of the modern enterprise. The best way to do this is to have an intelligent ITSM-driven solution that empowers staff and engages end users.

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  • ChangeGear 7 Service Manager

    ChangeGear 7 Service Manager

    ChangeGear Service Manager is a web-based ITSM software solution engineered for today's digital workplace. IT organizations can easily and efficiently manage routine requests, control IT services,...

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