Discovering the Value of a Service Desk

With more reliance on KPIs and metrics, the consumerization of IT and mobility, all combined with the speed IT change, savvy IT organizations are seeking an advanced service desk to drive efficiency and ROI.

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4 Ways to Reduce Costs and Increase IT Value with a Modern Service Desk
4 Ways to Reduce Costs and Increase IT Value with a Modern Service Desk

The perception of IT within any organization starts with the Service Desk. To promote a positive and more m...

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How to Build an IT Service Desktop Support the Business of Today
How to Build an IT Service Desktop Support the Business of Today

The IT help desk is under tremendous pressure today, and companies are feeling the pinch. Outdated IT suppo...