Discovering the Value of a Service Desk

With more reliance on KPIs and metrics, the consumerization of IT and mobility, all combined with the speed IT change, savvy IT organizations are seeking an advanced service desk to drive efficiency and ROI.

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50 Reasons You Need ITSM
50 Reasons You Need ITSM

In today's complex business environment, the focus of IT service management is changing. Businesses of all ...

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Service Desk Replacement Guide: 10 Questions to Ask Yourself
Service Desk Replacement Guide: 10 Questions to Ask Yourself

IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common qu...