First Name
Last Name
Thank you!
Error - something went wrong!

Service Desk Replacement Guide: 10 Questions to Ask Yourself

Is it time to replace your Service Desk?

IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common questions we hear from users is related to whether or not they need to replace their current Service Desk solution.

According to Gartner, organizations replace their service desk solution every 3-5 years. Gartner also highlights the importance of selecting a solution that is compatible with your IT maturity level to maximize ROI.

In many cases, a Service Desk replacement is driven by the success seen in other organizations that have made the move to more modern solutions. Ultimately, first generation Service Desk solutions have reached a point where customizability and flexibility, combined with steady and significant cost increases, are factors that can no longer be ignored. 

Learn more in the whitepaper above!

Previous Content
Discovering the Value of a Service Desk
Discovering the Value of a Service Desk

With more reliance on KPIs and metrics, the consumerization of IT and mobility, all combined with the speed...

Next Content
7 Areas to Consider Before Selecting a Service Desk
7 Areas to Consider Before Selecting a Service Desk

So you've been tasked with finding a new replacement IT Service Desk for your organization? This project of...