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SunView Transition From Reactive to Proactive IT

Apply Forward-Thinking Approaches to ITSM

In an age where the service desk spends more time in the trenches resolving low-level tickets than being strategic, CIOs must implement innovative new ways to be proactive with their IT service management. How can ITSM teams be more productive, use less resources, and better align with the digital transformation movement?

In this Ebook, you'll learn four approaches to create a proactive enterprise ITSM solution.

  1. Improving End-User Satisfaction
  2. Anticipate and Predict Issues Before They Become Problems
  3. Anticipate and Prioritize Workload and Staffing Requirements
  4. Gain Insight to Predict Future Trends

Learn more about how to evolve beyond a static, reactive model of ITSM to one that’s proactive and built for digital transformation.

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