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ChangeGear 7 Service Desk

Highly Efficient Service Management for Any Size Organization

The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with essential ITIL-based processes out-of-the-box, so you can immediately start using industry best practices for resolving requests, managing tickets and controlling IT services.

Go beyond simple help desk ticket processing and deliver a full ITSM suite that scales as your organization matures.

  • Incident Management
  • Problem Management
  • Service Request Management
  • Change & Release Management
  • Knowledge Management
  • Self-Service Portal
Previous Article
ChangeGear Service Desk Overview Demo
ChangeGear Service Desk Overview Demo

This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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SunView: Transition From Reactive to Proactive IT
SunView: Transition From Reactive to Proactive IT

In an age where the service desk spends more time in the trenches resolving low-level tickets than being st...