ChangeGear 7 Service Desk

Highly Efficient Service Management for Any Size Organization

The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with essential ITIL-based processes out-of-the-box, so you can immediately start using industry best practices for resolving requests, managing tickets and controlling IT services.

Go beyond simple help desk ticket processing and deliver a full ITSM suite that scales as your organization matures.

  • Incident Management
  • Problem Management
  • Service Request Management
  • Change & Release Management
  • Knowledge Management
  • Self-Service Portal
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5 Ways to Improve IT Service Desk for a Better End User Experience
5 Ways to Improve IT Service Desk for a Better End User Experience

Many corporate IT service desks continue to be under pressure to deliver better IT support – with end-users...

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CMDB Overview Demo
CMDB Overview Demo

In this 3 minute video you will see an overview of CMDB process module for the Service Desk and Change Mana...