ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies the IT experience and better engages end users.
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Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...
Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...
IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common questions we hear from users is related to whether or not they need to replace their current Se
Are Your Incidents Managing You? Don’t worry if the answer to the question above is a resounding, “Yes!” In fact, it’s not uncommon to see even large, seasoned IT organizations making incident manag
Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary t
So you've been tasked with finding a new replacement IT Service Desk for your organization? This project often comes with its share of challenges and can leave IT leaders unsure in how to proceed. Que
How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with...
The IT service desk goalposts have moved. Company employees - whether you wish to call them end users, customers, consumers, business colleagues, or something else - have change the way they...
AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc
This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.
There has already been much written about the rise of artificial intelligence (AI); and machine learning and chatbots in particular. Some of this media attention is in awe of the...
In an age where the service desk spends more time in the trenches resolving low-level tickets than being strategic, CIOs must implement innovative new ways to be proactive with their IT service manage
Many corporate IT service desks continue to be under pressure to deliver better IT support - with both end users and customers demanding increased efficiency and a better service, and likely at a lowe
In this 2 minute video, you will see an overview of the Service Request Management process module for ChangeGear's Service Desk.
What is the number one dilemma of the CIO trying to support and bring value to the business? While managing a core IT staff and driving innovation through technological services are...
ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.
Read this Ebook by Stephen Mann and learn how to improve your company's IT service desk performance, reduce cost and maximize your organization's ROI.
