ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies the IT experience and better engages end users.
Other content in this Stream
Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical.
How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner?
Artificial intelligence has made its mark on a variety of industries in the past several years. The help desk is no exception. The changes AI has wrought within the field of ITSM are...
Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...
Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...
Jean is the IT Manager for the Service Desk at GRU. ChangeGear allows Jean's team to implement a phased approach when adding new modules, business automations, and workflows.
ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs. Use this matrix to compare the features in ChangeGear Change
IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common questions we hear from users is related to whether or not they need to replace their current Se
Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service Sma
Are Your Incidents Managing You? Don’t worry if the answer to the question above is a resounding, “Yes!” In fact, it’s not uncommon to see even large, seasoned IT organizations making incident manag
Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary t
So you've been tasked with finding a new replacement IT Service Desk for your organization? This project often comes with its share of challenges and can leave IT leaders unsure in how to proceed. Que
How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with...
The IT service desk goalposts have moved. Company employees - whether you wish to call them end users, customers, consumers, business colleagues, or something else - have change the way they...
AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc
This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.
