AI For Service Desk Video: Speeding Up IT Employee Onboarding

AI For Service Desk Video: Speeding Up IT Employee Onboarding

When it comes to onboarding new IT support staff for the service desk, IT managers need to be mindful of costs and resources it will take to get them up to speed. ChangeGear's Service Smart Technology (SST) has an Intelligence Field Recommender that uses confidence scoring and knowledge articles from the suggestion center to help onboard new employees faster than ever before. See it for yourself in the 3 minute video above!

Features Discussed:

  • Intelligence Field Recommender (Confidence Scoring, Suggestion Center, Knowledge Articles)

Schedule your demo today! 1-800-390-4169 or sales@sunviewsoftware.com

Previous Article
AI For Service Desk Video: Improving Ticket Consistency
AI For Service Desk Video: Improving Ticket Consistency

In today's fast moving IT environment, you know that you need to get things done quickly. However, sometime...

Next Article
Customer Spotlight Series: GoIWX
Customer Spotlight Series: GoIWX

IT service management solutions play a vital role in empowering businesses to get the greatest value out ...