Will AI Take Service Desk Jobs?
Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to...
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Why Do ITSM Projects Fail? A Look at Common Implementation Pitfalls and How to Avoid Them
Join Pink Elephant’s Executive VP George Spalding as he explores many of the most common mistakes that organizations make before, during, and after implementation that results in failure.
4 Ways to Reduce Workload on the Service Desk
If we’ve learned anything from the rise of digital transformation, it’s that organizations often struggle to keep pace with the increase in requests on the service desk. Year over year...
Service Request Management Overview Demo
In this 2 minute video, you will see an overview of the Service Request Management process module for ChangeGear's Service Desk.
CMDB Overview Demo
In this 3 minute video you will see an overview of CMDB process module for the Service Desk and Change Management solutions.
50 Reasons You Need ITSM
In today's complex business environment, the focus of IT service management is changing. Businesses of all sizes are finding that the technology demands of their users are constantly increasing, to...
Discovering the Value of a Service Desk
With more reliance on KPIs and metrics, the consumerization of IT and mobility, all combined with the speed IT change, savvy IT organizations are seeking an advanced service desk to drive efficiency..
Service Desk Replacement Guide: 10 Questions to Ask Yourself
IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common questions we hear from users is related to whether or not they need to replace their current...
7 Areas to Consider Before Selecting a Service Desk
So you've been tasked with finding a new replacement IT Service Desk for your organization? This project often comes with its share of challenges and can leave IT leaders unsure in how to proceed.
A 5 Step Plan for Selecting the Right Service Desk
Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary..
Getting Started: 25 Requirements for a Service Desk Solution
Are Your Incidents Managing You? Don’t worry if the answer to the question above is a resounding, “Yes!” In fact, it’s not uncommon to see even large, seasoned IT organizations making incident...
Introducing ChangeGear 7
Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service...
How Gainesville Regional Utilities Implements ITSM Processes in a Phased Approach With ChangeGear
Jean is the IT Manager for the Service Desk at GRU. ChangeGear allows Jean's team to implement a phased approach when adding new modules, business automations, and workflows.
ChangeGear 7 Platform
ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies...
ChangeGear 7 Service Smart Technology
ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.
ChangeGear Service Desk Overview Demo
This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.
ChangeGear 7 Service Desk
The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with...
SunView: Transition From Reactive to Proactive IT
In an age where the service desk spends more time in the trenches resolving low-level tickets than being strategic, CIOs must implement innovative new ways to be proactive with their IT service...
5 Ways to Reduce Service Desk Costs
What is the number one dilemma of the CIO trying to support and bring value to the business? While managing a core IT staff and driving innovation through technological services are...
Automating Change Processing for a More Efficient Service Desk
Automation is one of the keys to greater efficiency. Many manual processes are repetitive and low-value but necessary tasks.
How Will Smart ITSM Impact Your Service Desk?