Service Desk

  • Why Do ITSM Projects Fail? A Look at Common Implementation Pitfalls and How to Avoid Them

    Why Do ITSM Projects Fail? A Look at Common Implementation Pitfalls and How to Avoid Them

    Join Pink Elephant’s Executive VP George Spalding as he explores many of the most common mistakes that organizations make before, during, and after implementation that results in failure.

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  • 4 Ways to Reduce Workload on the Service Desk

    4 Ways to Reduce Workload on the Service Desk

    If we’ve learned anything from the rise of digital transformation, it’s that organizations often struggle to keep pace with the increase in requests on the service desk. Year over year...

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  • Service Request Management Overview Demo

    Service Request Management Overview Demo

    In this 2 minute video, you will see an overview of the Service Request Management process module for ChangeGear's Service Desk.

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  • CMDB Overview Demo

    CMDB Overview Demo

    In this 3 minute video you will see an overview of CMDB process module for the Service Desk and Change Management solutions.

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  • 50 Reasons You Need ITSM

    50 Reasons You Need ITSM

    In today's complex business environment, the focus of IT service management is changing. Businesses of all sizes are finding that the technology demands of their users are constantly increasing, to...

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  • Discovering the Value of a Service Desk

    Discovering the Value of a Service Desk

    With more reliance on KPIs and metrics, the consumerization of IT and mobility, all combined with the speed IT change, savvy IT organizations are seeking an advanced service desk to drive efficiency..

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  • Service Desk Replacement Guide: 10 Questions to Ask Yourself

    Service Desk Replacement Guide: 10 Questions to Ask Yourself

    IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common questions we hear from users is related to whether or not they need to replace their current...

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  • 7 Areas to Consider Before Selecting a Service Desk

    7 Areas to Consider Before Selecting a Service Desk

    So you've been tasked with finding a new replacement IT Service Desk for your organization? This project often comes with its share of challenges and can leave IT leaders unsure in how to proceed.

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  • A 5 Step Plan for Selecting the Right Service Desk

    A 5 Step Plan for Selecting the Right Service Desk

    Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary..

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  • Getting Started: 25 Requirements for a Service Desk Solution

    Getting Started: 25 Requirements for a Service Desk Solution

    Are Your Incidents Managing You? Don’t worry if the answer to the question above is a resounding, “Yes!” In fact, it’s not uncommon to see even large, seasoned IT organizations making incident...

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  • Introducing ChangeGear 7

    Introducing ChangeGear 7

    Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service...

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  • How Gainesville Regional Utilities Implements ITSM Processes in a Phased Approach With ChangeGear

    How Gainesville Regional Utilities Implements ITSM Processes in a Phased Approach With ChangeGear

    Jean is the IT Manager for the Service Desk at GRU. ChangeGear allows Jean's team to implement a phased approach when adding new modules, business automations, and workflows.

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  • ChangeGear 7 Platform

    ChangeGear 7 Platform

    ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies...

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  • ChangeGear 7 Service Smart Technology

    ChangeGear 7 Service Smart Technology

    ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.

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  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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  • ChangeGear 7 Service Desk

    ChangeGear 7 Service Desk

    The ChangeGear Service Desk Platform is your solution for delivering outstanding IT service management to the business - no matter the size! The web-based platform provides your organization with...

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  • SunView: Transition From Reactive to Proactive IT

    SunView: Transition From Reactive to Proactive IT

    In an age where the service desk spends more time in the trenches resolving low-level tickets than being strategic, CIOs must implement innovative new ways to be proactive with their IT service...

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  • 5 Ways to Reduce Service Desk Costs

    5 Ways to Reduce Service Desk Costs

    What is the number one dilemma of the CIO trying to support and bring value to the business? While managing a core IT staff and driving innovation through technological services are...

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  • Automating Change Processing for a More Efficient Service Desk

    Automating Change Processing for a More Efficient Service Desk

    Automation is one of the keys to greater efficiency. Many manual processes are repetitive and low-value but necessary tasks.

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  • How Will Smart ITSM Impact Your Service Desk?

    How Will Smart ITSM Impact Your Service Desk?

    Artificial intelligence has made its mark on a variety of industries in the past several years. The help desk is no exception. The changes AI has wrought within the field of ITSM are especially...

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