Service Desk

  • How Does Self-Service Make Your Help Desk More Efficient?

    How Does Self-Service Make Your Help Desk More Efficient?

    Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical. 

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  • What Do You Need to Do to Make Your Service Desk More Efficient?

    What Do You Need to Do to Make Your Service Desk More Efficient?

    How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner?

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  • How Will Smart ITSM Impact Your Service Desk?

    How Will Smart ITSM Impact Your Service Desk?

    Artificial intelligence has made its mark on a variety of industries in the past several years. The help desk is no exception. The changes AI has wrought within the field of ITSM are...

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  • Will AI Take Service Desk Jobs?

    Will AI Take Service Desk Jobs?

    Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...

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  • Does AI Have a Role on the Service Desk?

    Does AI Have a Role on the Service Desk?

    Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...

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  • Jean Clark - Gainesville Regional Utilities

    Jean Clark - Gainesville Regional Utilities

    Jean is the IT Manager for the Service Desk at GRU. ChangeGear allows Jean's team to implement a phased approach when adding new modules, business automations, and workflows.

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  • 7 Ways AI is Changing Everything for the Service Desk

    7 Ways AI is Changing Everything for the Service Desk

    Discover 7 ways Artificial Intelligence will transform your Service Desk!

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  • ChangeGear 7 Feature Matrix

    ChangeGear 7 Feature Matrix

    ChangeGear Service Management Platform has a solution that will meet your business requirements today and continue to grow with your needs. Use this matrix to compare the features in ChangeGear Change

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  • Service Desk Replacement Guide: 10 Questions to Ask Yourself

    Service Desk Replacement Guide: 10 Questions to Ask Yourself

    IT organizations have a tendency to use systems well beyond their prime. In fact, one of the more common questions we hear from users is related to whether or not they need to replace their current Se

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  • Introducing ChangeGear 7

    Introducing ChangeGear 7

    Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service Sma

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  • Getting Started: 25 Requirements for a Service Desk Solution

    Getting Started: 25 Requirements for a Service Desk Solution

    Are Your Incidents Managing You? Don’t worry if the answer to the question above is a resounding, “Yes!” In fact, it’s not uncommon to see even large, seasoned IT organizations making incident manag

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  • A 5 Step Plan for Selecting the Right Service Desk

    A 5 Step Plan for Selecting the Right Service Desk

    Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary t

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  • 7 Areas to Consider Before Selecting a Service Desk

    7 Areas to Consider Before Selecting a Service Desk

    So you've been tasked with finding a new replacement IT Service Desk for your organization? This project often comes with its share of challenges and can leave IT leaders unsure in how to proceed. Que

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  • Streamline Service Desk Operations with Machine Learning and AI

    Streamline Service Desk Operations with Machine Learning and AI

    How would you describe your current service desk operations? Would you say they’re smooth and hassle-free? More importantly, what would your end-users say – would they be satisfied with...

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  • The Growing Importance of End User Engagement on the Service Desk

    The Growing Importance of End User Engagement on the Service Desk

      The IT service desk goalposts have moved. Company employees - whether you wish to call them end users, customers, consumers, business colleagues, or something else - have change the way they...

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  • Intelligent ITSM: Is AI Coming for the IT Service Desk?

    Intelligent ITSM: Is AI Coming for the IT Service Desk?

    AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc

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  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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  • 5 Use Cases for AI on the IT Service Desk

    5 Use Cases for AI on the IT Service Desk

    There has already been much written about the rise of artificial intelligence (AI); and machine learning and chatbots in particular. Some of this media attention is in awe of the...

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  • SunView: Transition From Reactive to Proactive IT

    SunView: Transition From Reactive to Proactive IT

    In an age where the service desk spends more time in the trenches resolving low-level tickets than being strategic, CIOs must implement innovative new ways to be proactive with their IT service manage

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  • ChangeGear 7 Platform

    ChangeGear 7 Platform

    ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies th

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