ChangeGear Process Modules

Creating Custom Modules in ChangeGear

Moving Beyond the Service Desk

The core ChangeGear modules (Incident, Problem, Change, CMDB, and Service Catalog) provide your IT organization with the ability to manage an essential set of processes based on ITIL best practices. From Incident and Problem Management to Service Request and Delivery, you have access to the critical components of IT Service Management (ITSM) - that every IT organization needs. However, as organizations mature, they typically discover a heightened need to adopt more complex processes, and build upon successes they have achieved. In many cases there is even a need to support line-of-business applications. With the ChangeGear Custom Process Modules, you can quickly deliver line-of-business support with process oriented applications.

Benefits

  • Increase value of IT
  • Increase efficiencies with business process automation
  • Quickly deliver process oriented applications
  • Expand value from ChangeGear investment
Previous Article
ChangeGear Service Desk Overview Demo
ChangeGear Service Desk Overview Demo

This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

Next Article
3 Reasons to Prioritize Incident Management in Your ITSM Plans
3 Reasons to Prioritize Incident Management in Your ITSM Plans

Establishing an effective incident management strategy is critical if you want to be able to step forward...