ChangeGear Process Modules

Creating Custom Modules in ChangeGear

Moving Beyond the Service Desk

The core ChangeGear modules (Incident, Problem, Change, CMDB, and Service Catalog) provide your IT organization with the ability to manage an essential set of processes based on ITIL best practices. From Incident and Problem Management to Service Request and Delivery, you have access to the critical components of IT Service Management (ITSM) - that every IT organization needs. However, as organizations mature, they typically discover a heightened need to adopt more complex processes, and build upon successes they have achieved. In many cases there is even a need to support line-of-business applications. With the ChangeGear Custom Process Modules, you can quickly deliver line-of-business support with process oriented applications.


  • Increase value of IT
  • Increase efficiencies with business process automation
  • Quickly deliver process oriented applications
  • Expand value from ChangeGear investment
Previous Article
3 Ways Service Desk Process Modules Can Benefit Facilities Teams
3 Ways Service Desk Process Modules Can Benefit Facilities Teams

Maintenance operations feature many of the complexities and customer interactions that take place on the ...

Next Article
10 Essential Tools of ITSM
10 Essential Tools of ITSM

Like other enterprise business processes, IT Service Management requires all of the pieces to be in s...