Process Modules

  • 3 Key Enterprise Challenges that Require Process Modules

    3 Key Enterprise Challenges that Require Process Modules

    Business and technology are aligning in new and exciting ways, but the potential benefits of IT and corporate operational synergy are difficult to leverage if organizations remain latched to...

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  • 3 Questions to Ask When Prioritizing Process Implementations

    3 Questions to Ask When Prioritizing Process Implementations

    IT service desk investments have increasingly become process-focused implementations. Adopting a new service desk gives you powerful technology tools to put in the hands of your support workers,...

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  • How ITIL and ITSM Automation Needs to Shrink the Process Gap

    How ITIL and ITSM Automation Needs to Shrink the Process Gap

    If you've ever visited the UK - well, London to be accurate - and have travelled on the underground (tube) system, then you'll have seen signs, and heard the public announcements, that say...

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  • 5 Steps to Adding a New Module to Your IT Service Desk

    5 Steps to Adding a New Module to Your IT Service Desk

    Cloud-based IT service desk solutions are empowering businesses to improve their systems on an ongoing basis. The days of purchasing a large solution and gradually implementing the entire thing...

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  • 3 Ways Process Automation Helps You Get The Most From Your Service Desk

    3 Ways Process Automation Helps You Get The Most From Your Service Desk

    Your employees are your greatest asset on the IT service desk. Technologies and process strategies are vital, but they are ultimately restricted by the capabilities of your workers. Having an IT...

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  • 3 ITSM Modules That Serve as Stepping Stones to IT Maturity

    3 ITSM Modules That Serve as Stepping Stones to IT Maturity

    Becoming a mature IT organization is the goal of just about every IT department. Even if an organization's IT team is comprised of one expert who works with different solution providers to flesh...

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  • 3 Ways Service Desk Process Modules Can Benefit Facilities Teams

    3 Ways Service Desk Process Modules Can Benefit Facilities Teams

    Maintenance operations feature many of the complexities and customer interactions that take place on the IT service desk, creating a situation in which process modules can be invaluable for...

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  • Introducing ChangeGear 7

    Introducing ChangeGear 7

    Get your enterprise up to speed with intelligent ITSM for the digital workplace. Take advantage of smart automation, intuitive user experience, and insight into metrics with ChangeGear 7's Service...

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  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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  • ChangeGear Process Modules

    ChangeGear Process Modules

    The core ChangeGear modules (Incident, Problem, Change, CMDB, and Service Catalog) provide your IT organization with the ability to manage an essential set of processes based on ITIL best practices.

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  • 3 Reasons to Prioritize Incident Management in Your ITSM Plans

    3 Reasons to Prioritize Incident Management in Your ITSM Plans

    Establishing an effective incident management strategy is critical if you want to be able to step forward into mature IT service management configurations. Advanced ITSM modules may come across...

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  • Problem Management 101: Understanding What This ITSM Module Can Do For You

    Problem Management 101: Understanding What This ITSM Module Can Do For You

    Problem management is often a secondary, or even tertiary consideration for organizations trying to maintain an efficient and valuable IT service desk. In many cases, problem management is...

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  • 3 Reasons to put Emphasis on Problem Management

    3 Reasons to put Emphasis on Problem Management

    Problem management is one IT service management module that tends to get overlooked by organizations. Incident management gets attention because so many businesses need to find ways to improve...

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