Knowledge-Centered Support (KCS)
Configuration Management: True Knowledge of IT Infrastructure
IT is no longer separate from business; IT is now the foundation that enables business to function, innovate and compete. As IT continues evolving it facilitates changes that create new business oppor
What is Knowledge-Centered Support (KCS) and Why is It Important?
As we head further into a future forged by digital transformation, IT’s obligation to minimizing the ever-increasing volume of requests on the service desk is paramount to the overall...
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