Businesses face numerous challenges when selecting a service desk, ranging from balancing the budget to projecting future requirements and assessing the degree to which consultants will be necessary to install and configure the new solution. With so much to keep in mind, many organizations end up making decisions they later regret. This is especially evident in extreme situations such as when components of a solution end up becoming unused or shelfware. However, a company that chooses the right service desk solution can create incredible value.
Businesses that maximize the value of their service desk solution can create ROI in a variety of ways, but doing so depends on a company’s ability to understand their service delivery needs. Accurately measuring these demands and finding the right solution hinges on a company’s ability to follow a few key requirements for getting the most out of their decision.
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