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7 Areas to Consider Before Selecting a Service Desk

Go With Confidence

So you've been tasked with finding a new replacement IT Service Desk for your organization? This project often comes with its share of challenges and can leave IT leaders unsure in how to proceed. Questions that may be coming to mind are, how are ITSM software tools licensed? What do I need to consider beyond the scope of the initial vendor agreement? How long will the implementation process take? What kind of technology do I need to keep up with the demands of my end users?

In order to achieve the best ROI, you must take into account all variables that come with approaching an ITSM tool vendor. Don't worry, that's why we created this guide to help people like you! The guide above breaks down the 7 most common considerations when selecting an IT Service Desk. 

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