ChangeGear Service Request Management

Service Request Management

Separate requests from incidents

Implementing the ChangeGear Service Request Management module allows your IT Organization to better manage the most common and low impact Incident types in a more efficient and cost effective manner while improving your ITIL based processes. With Service Request Management your users will be able to request information, advice, standard changes or access to an IT Service.

Benefits

  • Separate your Service Request Fulfillment from Incident Tickets
  • Easy escalation to Incident, Problem or Change
  • Raise the level of your ITSM maturity
  • Dramatically improve customer satisfaction
  • Ensure SLA reliability
  • Increase visibility of IT across the enterprise
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