AI For Service Desk Video: Improving Ticket Consistency
In today's fast moving IT environment, you know that you need to get things done quickly. However, sometimes the cost of moving fast on the service desk, can result in mistakes made by your staff users. This can inturn negatively impact KPIs and customer satisfaction.
ChangeGear's Service Smart Technology (SST) is engineered with predictive analytics with an AI guidance system to assist your support staff with maintaining ticket consistency and organizational best practices. See it for yourself in the 2 minute video above!
- Intelligence Field Recommender (Confidence Scoring and Suggestion Center)
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