ChangeGear Process Modules

Creating Custom Modules in ChangeGear

Moving Beyond the Service Desk

The core ChangeGear modules (Incident, Problem, Change, CMDB, and Service Catalog) provide your IT organization with the ability to manage an essential set of processes based on ITIL best practices. From Incident and Problem Management to Service Request and Delivery, you have access to the critical components of IT Service Management (ITSM) - that every IT organization needs. However, as organizations mature, they typically discover a heightened need to adopt more complex processes, and build upon successes they have achieved. In many cases there is even a need to support line-of-business applications. With the ChangeGear Custom Process Modules, you can quickly deliver line-of-business support with process oriented applications.

Benefits

  • Increase value of IT
  • Increase efficiencies with business process automation
  • Quickly deliver process oriented applications
  • Expand value from ChangeGear investment
Previous Article
Examining ITSM vs. ITIL: 10 Things You Need to Know
Examining ITSM vs. ITIL: 10 Things You Need to Know

The IT industry is filled with acronyms, and not just the three-letter variety. And so is IT ser...

Next Article
How to Get Started with ITIL Language
How to Get Started with ITIL Language

Understanding the Language Knowing and understanding Information Technology Infrastructure Library ...