Information Technology Infrastructure Library (ITIL)

  • Understanding the ITIL Language: 35 Key Terms and Definitions

    Understanding the ITIL Language: 35 Key Terms and Definitions

    The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in min

    Read Content
  • Getting Started: 25 Core Functions of a CMDB

    Getting Started: 25 Core Functions of a CMDB

    CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic can

    Read Content
  • ChangeGear Change Manager Overview Demo

    ChangeGear Change Manager Overview Demo

    In less than 4 minutes you will get an overview of our ITIL standards-based Change Management Solution with its modern user experience, designed to increase user efficiency and productivity.

    Read Article
  • IT Change Management: Understanding Implementing ITIL Best Practices

    IT Change Management: Understanding Implementing ITIL Best Practices

    Change is indispensable in IT. New developments in IT technologies such as virtualization, cloud computing and social media have increased the need to provide more services across a combination of env

    Read Content
  • CMDB Versus Asset Management: What's the Difference?

    CMDB Versus Asset Management: What's the Difference?

    For those who are new to ITIL and ITSM, there is often confusion surrounding the management of IT assets and CIs, and how it figures into the greater scheme of the IT organization....

    Read Article
  • Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

    Take me there!
  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

    Read Article
  • Change Management for Agile IT

    Change Management for Agile IT

    Are traditional ITIL-based processes the only true way to effectively implement change management? Or can there be room in the Agile IT world for change tracking and regulatory compliance without beco

    Read Article
  • APM vs. NPM: Know the Difference

    APM vs. NPM: Know the Difference

    The enterprise sure likes its acronyms. ITSM, ITIL, ITOM… it seems like there is no shortage of tools, software, methodologies and best practice abbreviations popping up on vendor...

    Read Article
  • 4 Step Case Study for Justifying Organizational ITIL Adoption

    4 Step Case Study for Justifying Organizational ITIL Adoption

    Before attempting to adopt ITIL best practices, you have to get buy-in from your executives. How do you do that? Present ROI projections built on sound research! Watch this detailed case study on how

    Read Article
  • ChangeGear 7 Change Manager

    ChangeGear 7 Change Manager

    To push the limits of continuous delivery, IT now requires a calculated balance of structure and flexibility. These demands must be met without compromising on things like tracking, visibility, compli

    Read Content
  • Examining ITSM vs. ITIL: 10 Things You Need to Know

    Examining ITSM vs. ITIL: 10 Things You Need to Know

    The IT industry is filled with acronyms, and not just the three-letter variety. And so is IT service management (ITSM) – and here we have this blog’s first four-letter example.It gets...

    Read Article
  • ChangeGear Process Modules

    ChangeGear Process Modules

    The core ChangeGear modules (Incident, Problem, Change, CMDB, and Service Catalog) provide your IT organization with the ability to manage an essential set of processes based on ITIL best practices. F

    Read Content
  • How to Get Started with ITIL Language

    How to Get Started with ITIL Language

    Understanding the Language Knowing and understanding Information Technology Infrastructure Library (ITIL) verbiage is an important place to start when it comes to laying the foundation of...

    Read Article
  • 5 Signs of Healthy ITSM Vendor Relationships

    5 Signs of Healthy ITSM Vendor Relationships

    Recently, we’ve spent a lot of time talking about ITIL, focusing in on the technologies, strategies and processes that make up the IT organization. However, those are only part of the...

    Read Article
  • A Quick Start Guide to ITIL Processes

    A Quick Start Guide to ITIL Processes

    If you’ve been keeping up with the blog lately (if not, you can subscribe on the sidebar), you’d probably notice that we’ve been on bit of an ITIL kick lately. And why not? ITIL is,...

    Read Article
  • 10 Reasons Why You Should Consider an ITIL Certification

    10 Reasons Why You Should Consider an ITIL Certification

    For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT...

    Read Article
  • Why is ITIL Critical in Today’s IT Environment?

    Why is ITIL Critical in Today’s IT Environment?

    There’s a great deal of information available on the Internet regarding ITIL and why it continues to be the industry standard for governing ITSM (Information Technology Service...

    Read Article
  • 10 Tips For Selecting an ITSM Software Solution

    10 Tips For Selecting an ITSM Software Solution

    So you’ve been tasked with selecting a new IT Service Management (ITSM) tool solution? Whether you’re upgrading from a simple ticketing system to a full-scale ITIL® suite or just aren’t...

    Read Article
  • How ITIL and ITSM Automation Needs to Shrink the Process Gap

    How ITIL and ITSM Automation Needs to Shrink the Process Gap

      If you've ever visited the UK - well, London to be accurate - and have travelled on the underground (tube) system, then you'll have seen signs, and heard the public announcements, that say...

    Read Article
  • 3 Ways That ITIL Can Support IT Healthcare Organizations

    3 Ways That ITIL Can Support IT Healthcare Organizations

    The Health Insurance Portability and Accountability Act (HIPAA) compliance mandate is always a top of mind concern for any IT decision-maker involved in the healthcare sector. MedicineNet defines...

    Read Article
  • loading
    Loading More...