Information Technology Infrastructure Library (ITIL)

  • AI and ITIL: Continuous Improvement

    AI and ITIL: Continuous Improvement

    One of the things that ITIL aims to deliver is continuous improvement of IT processes. While that’s a noble goal, how do you achieve it? Actually, continuous improvement is possible,...

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  • How Can the Combination of AI and ITIL Save You

    How Can the Combination of AI and ITIL Save You

    When you think of the help desk, are the first words that come to mind “cost center”? For many in the c-suite, that’s exactly what comes to the fore. That’s unfortunate, because that...

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  • AI and ITIL: Making the Help Desk More Efficient

    AI and ITIL: Making the Help Desk More Efficient

    How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff...

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  • What's AI's Impact on ITIL?

    What's AI's Impact on ITIL?

    When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and

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  • Understanding the ITIL Language: 35 Key Terms and Definitions

    Understanding the ITIL Language: 35 Key Terms and Definitions

    The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in...

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  • Getting Started: 25 Core Functions of a CMDB

    Getting Started: 25 Core Functions of a CMDB

    CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, the set of IT Service Management best practices developed by the UK’s Government. The topic...

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  • A Quick Start Guide to ITIL Processes

    A Quick Start Guide to ITIL Processes

    If you’ve been keeping up with the blog lately (if not, you can subscribe on the sidebar), you’d probably notice that we’ve been on bit of an ITIL kick lately. And why not? ITIL is,...

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  • IT Change Management: Understanding Implementing ITIL Best Practices

    IT Change Management: Understanding Implementing ITIL Best Practices

    Change is indispensable in IT. New developments in IT technologies such as virtualization, cloud computing and social media have increased the need to provide more services across a combination of...

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  • CMDB Versus Asset Management: What's the Difference?

    CMDB Versus Asset Management: What's the Difference?

    For those who are new to ITIL and ITSM, there is often confusion surrounding the management of IT assets and CIs, and how it figures into the greater scheme of the IT organization....

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  • APM vs. NPM: Know the Difference

    APM vs. NPM: Know the Difference

    The enterprise sure likes its acronyms. ITSM, ITIL, ITOM… it seems like there is no shortage of tools, software, methodologies and best practice abbreviations popping up on vendor...

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  • Why is ITIL Critical in Today’s IT Environment?

    Why is ITIL Critical in Today’s IT Environment?

    There’s a great deal of information available on the Internet regarding ITIL and why it continues to be the industry standard for governing ITSM (Information Technology Service...

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  • Change Management for Agile IT: DevOps or ITIL?

    Change Management for Agile IT: DevOps or ITIL?

    Are traditional ITIL-based processes the only true way to effectively implement change management? Or can there be room in the Agile IT world for change tracking and regulatory compliance without...

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  • ChangeGear 7 Change Manager

    ChangeGear 7 Change Manager

    To push the limits of continuous delivery, IT now requires a calculated balance of structure and flexibility. These demands must be met without compromising on things like tracking, visibility,...

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  • ChangeGear Change Manager Overview Demo

    ChangeGear Change Manager Overview Demo

    In less than 4 minutes you will get an overview of our ITIL standards-based Change Management Solution with its modern user experience, designed to increase user efficiency and productivity.

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  • Examining ITSM vs. ITIL: 10 Things You Need to Know

    Examining ITSM vs. ITIL: 10 Things You Need to Know

    The IT industry is filled with acronyms, and not just the three-letter variety. And so is IT service management (ITSM) – and here we have this blog’s first four-letter example.It gets...

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  • ChangeGear Service Desk Overview Demo

    ChangeGear Service Desk Overview Demo

    This 4 minute video you will provide an overview of all ITIL-based process modules for Service Desk.

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  • ChangeGear Process Modules

    ChangeGear Process Modules

    The core ChangeGear modules (Incident, Problem, Change, CMDB, and Service Catalog) provide your IT organization with the ability to manage an essential set of processes based on ITIL best practices.

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  • How ITIL and ITSM Automation Needs to Shrink the Process Gap

    How ITIL and ITSM Automation Needs to Shrink the Process Gap

    If you've ever visited the UK - well, London to be accurate - and have travelled on the underground (tube) system, then you'll have seen signs, and heard the public announcements, that say...

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  • 4 Step Case Study for Justifying Organizational ITIL Adoption

    4 Step Case Study for Justifying Organizational ITIL Adoption

    Before attempting to adopt ITIL best practices, you have to get buy-in from your executives. How do you do that? Present ROI projections built on sound research! Watch this detailed case study on...

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  • 10 Reasons Why You Should Consider an ITIL Certification

    10 Reasons Why You Should Consider an ITIL Certification

    For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT...

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