Industry Specific Solutions

  • ChangeGear: Solutions for Higher Education

    ChangeGear: Solutions for Higher Education

    Today's colleges and universities are more connected than ever before, and system infrastructures have rapidly evolved to take on the complex tasks and operations required by IT. As a result, users on

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  • ChangeGear: Solutions for Healthcare

    ChangeGear: Solutions for Healthcare

    The healthcare industry has the challenging task of providing its users tighter integration of support, services and critical assets across traditionally siloed departments. Lack of best practices for

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  • ChangeGear: Solutions for Finance

    ChangeGear: Solutions for Finance

    Today's finance organizations often struggle to deliver outstanding services, prevent fraud and cybersecurity vulnerabilities, and provide a modern user experience to their end users. Furthermore, the

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  • ChangeGear: Healthcare Solution Brief

    ChangeGear: Healthcare Solution Brief

    As healthcare providers move to adopt or expand Electronic Medical Record (EMR) technology within their organization, it becomes apparent that for many organizations, the lack of adequate financial f

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  • Change and Configuration Management for Government

    Change and Configuration Management for Government

    The Federal Information Security Management Act (FISMA) is a federal law enacted in 2002 to recognize the importance of information security to the economic and national security interests of the Unit

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  • Can Higher Ed Institutions Benefit from Enterprise Service Management?

    Can Higher Ed Institutions Benefit from Enterprise Service Management?

      Most IT departments, whether they’re in the private or public sector, are looking to reduce what it costs to deliver and support IT; while, at the same time, improving the quality of...

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  • EHRs, Cybersecurity and Health Care: What's the IT Prognosis?

    EHRs, Cybersecurity and Health Care: What's the IT Prognosis?

    Electronic health records, and the information systems in which they function, represent a major turning point in health care both as an industry and as a discipline. Yet, while some may be able...

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  • How to Overcome Cybersecurity Challenges in Financial ITSM

    How to Overcome Cybersecurity Challenges in Financial ITSM

    Last year, a comprehensive IT security report published by the U.S. Government Accountability Office detailed the inner workings of 15 major and minor depository institutions, as well as where...

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  • 3 Ways Higher Ed Institutions Can Benefit From ITSM

    3 Ways Higher Ed Institutions Can Benefit From ITSM

    Along with most internal IT departments, in either the private or public sectors, higher education institutions continue to need to provide IT support to their end users – students,...

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  • 3 Ways Change Management Can Ease EHR Implementation

    3 Ways Change Management Can Ease EHR Implementation

    Electronic health record systems in the healthcare sector have risen in popularity over the last decade, especially considering the American Recovery and Reinvestment Act of 2009 mandated EHR...

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  • A Look at Today's Financial Services: Where Can an Advanced Service Desk Help?

    A Look at Today's Financial Services: Where Can an Advanced Service Desk Help?

    Financial institutions have undergone considerable operational changes over the last decade, necessitating greater security over the information providers use to conduct day-to-day business....

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  • Diagnosing Data Security: SOC 2, HIPAA and Change Management Software

    Diagnosing Data Security: SOC 2, HIPAA and Change Management Software

    Back before the age of big data, the gravest concern regarding medical records was a breach of doctor/patient confidentiality. And in a way it still is - today's digital environments host the...

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  • 3 Ways the Service Desk can Help Higher Education

    3 Ways the Service Desk can Help Higher Education

    While it might not be the most obvious analogy to draw, advanced service desk solutions for academia are a lot like summer vacation.

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  • 3 Ways Change Management Can Instantly Help Small Businesses

    3 Ways Change Management Can Instantly Help Small Businesses

    Change management initiatives for software providers or other similar businesses include a certain level of innate complexity. It's up to developers, operations teams and change advisors to...

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  • Digitally Deferred: Why Higher Education Can't Wait Any Longer to Update On-campus Service Desk Solutions

    Digitally Deferred: Why Higher Education Can't Wait Any Longer to Update On-campus Service Desk Solutions

    With graduation season fast upon us, students who've slogged through their finals and come out the other side unscathed - maybe a little scathed - will finally experience life after higher...

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  • Small Business PCI Compliance: The Risks and Rewards of Security Through Change Management

    Small Business PCI Compliance: The Risks and Rewards of Security Through Change Management

    Never judge a small business by its size - these mirco enterprises pack a wallop - the Small Business Administration estimates there are more than 28 million small businesses in operation today....

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  • 3 Ways Service Desk Process Modules Can Benefit Facilities Teams

    3 Ways Service Desk Process Modules Can Benefit Facilities Teams

    Maintenance operations feature many of the complexities and customer interactions that take place on the IT service desk, creating a situation in which process modules can be invaluable for...

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