Home » Resource Center » Service Smart Technology Demo

× Share this Article

Facebook
Twitter
Email
LinkedIn
Google+

Service Smart Technology Demo

Share this Article
Facebook
Twitter
Email
LinkedIn
Google+

ChangeGear Service Smart Technology Demo

Senior Sales Engineer, Juan Ramierz gives you an in-depth 22 minute demo on ChangeGear Service Smart Technology (SST) and explains what these features can do for your business.

Features Discussed:

End User Self-Service Portal (Willow Chatbot, Knowledge Articles, and Smart Responder, Intelligent Search)
Onboarding Tools (Field Recommender, Suggestion Center, Image Recognition and Confidence Scoring)
Sentiment Values (Estimated Effort)
Predictive Analytics (Smart Dashboard, Sentiment History, and Graphs)

Schedule your demo today! 1-800-390-4169 or sales@sunviewsoftware.com

5 Ways to Improve Service Delivery While Reducing Cost

For a corporate IT organization to create business value, it needs to focus on things beyond the IT infrast...

Next Content

ChangeGear: Solutions for Higher Education

Today's colleges and universities are more connected than ever before, and system infrastructures have rapi...

Other content in this Stream

ESM for the Medical Industry: The Quick Start Guide

When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings....

Read Article

Is ESM the New ITSM?

Why is Enterprise Service Management (ESM) such a crucial concept, why does it have staying power, and why are people calling it “the new ITSM”? Read on to learn how, like ITSM, ESM can make your...

Read Article

Why Your "Smart" ITSM Solution Must Contain an ESM Module

An ESM module allows you to better meet the needs of users so they can work more efficiently and effectively. Read on to learn how ESM improves workflows and why it’s a must-have for a “smart” ITSM so

Read Article

AI and ITIL: Continuous Improvement

One of the things that ITIL aims to deliver is continuous improvement of IT processes. While that’s a noble goal, how do you achieve it? Actually, continuous improvement is possible,...

Read Article

Why Do ITSM Projects Fail? A Look at Common Implementation Pitfalls and How to Avoid Them

Join Pink Elephant’s Executive VP George Spalding as he explores many of the most common mistakes that organizations make before, during, and after implementation that results in failure.

Read Article

How Can AI Make ESM Better?

Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these...

Read Article

How Can the Combination of AI and ITIL Save You

When you think of the help desk, are the first words that come to mind “cost center”? For many in the c-suite, that’s exactly what comes to the fore. That’s unfortunate, because that...

Read Article

AI and ITIL: Making the Help Desk More Efficient

How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff...

Read Article

What's AI's Impact on ITIL?

When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and

Read Article

4 Ways to Reduce Workload on the Service Desk

If we’ve learned anything from the rise of digital transformation, it’s that organizations often struggle to keep pace with the increase in requests on the service desk. Year over year...

Read Article

Where Does ESM Fit into Government?

The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly...

Read Article

ESM and the Energy Sector: A Perfect Fit

When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be.

Read Article

Understanding the Hidden Costs of ITSM

When a salesperson quotes you a price on an ITSM solution, it's never the complete cost. There are always hidden costs that pop up during the course of an implementation project. The vendor can't...

Read Content

What's Enterprise Service Management's role in Healthcare?

When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to...

Read Article

Automating Change Processing for a More Efficient Service Desk

Automation is one of the keys to greater efficiency. Many manual processes are repetitive and low-value but necessary tasks.

Read Article

What Makes an Effective IT Service Management (ITSM) Solution?

Take this brief interactive assessment in order to identify your biggest ITSM pain points and see our recommended next steps.

Read Article

How Can Smart ITSM Make Your Company More Efficient?

Advancements in the field of AI mean that ITSM can actually make your firm more efficient. Read on to learn how AI-enabled ITSM saves time and money for your company.

Read Article

Improving Enterprise Service Delivery through ESM

Read on to learn more about ESM, its benefits, and how it can be deployed in various industries.

Read Article

How Can You Streamline Request Management?

Automating request management makes the process faster as well as more effective. The good news is that automating this process can be done with a modern ITSM solution.

Read Article

How Does Self-Service Make Your Help Desk More Efficient?

Self-service communication channels via ITSM automation can provide what people want. Why is that? The answer isn’t hard to find; think about the normal workflow of a help desk.

Read Article

Return to Home

SunView Software Resource Center

Service Smart Technology Demo

Previous Article

Next Content