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There are two myths surrounding the help desk. The first is that humans deliver the best service, and the second is that users only want to deal with other human beings.
Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...
Enterprise Service Management (ESM) is becoming more of a standard for organizations that want to align to digital transformation trends. Today, the enterprise is adopting concepts and best practices
Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...
At SunView Software we are focused on customer success, from solution definition through implementation and support. Delivering the right service management solutions that drives ROI for our customers
Change is good… unless it takes too long. The problem with change management processes is that they can be long and drawn out. By the time the change is approved, it might be too late...
The business world is evolving faster than ever. New technologies, services and tools are disrupting and transforming workflows, processes, job roles and even entire organizational structures. New tec
Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are...
Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a...
Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be...
John F. Kennedy once said, “Change is the law of life. And those who look to the past or the present are certain to miss the future.” By now, you would think that humans would...
Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any...
The self-serve approach to IT service management can be cost-effective as well as more efficient for your IT department… if it’s implemented properly. Otherwise, you could have a...
When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive...
AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in thei
In an age where the service desk spends more time in the trenches resolving low-level tickets than being strategic, CIOs must implement innovative new ways to be proactive with their IT service manage
