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Getting Started: 25 Essential Requirements for a Service Catalog

This help guide provides twenty-five of the most important requirements for ensuring a best-in-class Service Catalog. These essential criteria are the building blocks for a solution that will serve your customers and meet their ongoing demands while driving towards improved efficiency. 

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Getting Started: 25 Core Functions of a CMDB
Getting Started: 25 Core Functions of a CMDB

CMDB, or Configuration Management Database, is a term associated, or at least has its origin, with ITIL, th...

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Understanding the ITIL Language: 35 Key Terms and Definitions
Understanding the ITIL Language: 35 Key Terms and Definitions

The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach ...