Power Self-Service with Service Catalog
Implementing a Service Catalog enables your IT organization to increase value by communicating your IT service offerings in rich, descriptive business language in a centralized place. IT needs a way to deliver the right information to the right person at the right time. Service Catalog Management software can help you define, publish, and automate all IT service requests within your organization.
With ChangeGear Service Catalog, IT organizations have an efficient way for their end-users to find available services, request services, report incidents, submit change requests, and leverage other critical resources to solve common problems immediately. Based on the IT infrastructure Library (ITIL) best practices, ChangeGear allows IT organizations to:
- Quickly define and publish available IT services to business users
- Improve perception of IT by providing web-based access to a catalog of IT services
- Deliver role-based access to available services for employees, customers, and partners
- Automate service requests to reduce costs, streamline fulfillment, and increase user satisfaction