The healthcare industry has the challenging task of providing its users tighter integration of support, services and critical assets across traditionally siloed departments. ChangeGear provides healthcare organizations with a single-platform IT Service Management solution that integrates ITIL-based processes with cutting-edge AI-powered automation.
ESM for the Medical Industry: The Quick Start Guide
When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings....
What's Enterprise Service Management's role in Healthcare?
When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to...
ChangeGear: Solutions for Healthcare
The healthcare industry has the challenging task of providing its users tighter integration of support, services and critical assets across traditionally siloed departments. Lack of best practices...
ChangeGear: Healthcare Solution Brief
As healthcare providers move to adopt or expand Electronic Medical Record (EMR) technology within their organization, it becomes apparent that for many organizations, the lack of adequate financial..
EHRs, Cybersecurity and Health Care: What's the IT Prognosis?
Electronic health records, and the information systems in which they function, represent a major turning point in health care both as an industry and as a discipline. Yet, while some may be able...
How St. Mary's Medical Center Improved ITSM Efficiency With ChangeGear
David is an IT Support Desk Supervisor at St.Mary's Medical Center. The ChangeGear workflows and automatic ticket routing features have helped David's team become more efficient.
Getting Started: 25 Key Requirements of a Change Management Solution
Behind every successful IT project are two key criteria that create success, and inversely, determine the potential for failure. Essentially, when processes and tools come together, they can either...
3 Ways Change Management Can Ease EHR Implementation
Electronic health record systems in the healthcare sector have risen in popularity over the last decade, especially considering the American Recovery and Reinvestment Act of 2009 mandated EHR...
How Liberty Healthcare Management Provides Better ITSM Customer Service With Insights in ChangeGear
Rich is the President of Information Management at Liberty Healthcare Management. ChangeGear has allowed Rich's team to use new insights and knowledge to provide better customer service for end users.
Understanding the ITIL Language: 35 Key Terms and Definitions
The terms in the guide above have been taken directly from ITIL. However, we’ve taken a more open approach to defining them, and have done so with the beginning IT Service Management initiative in...
4 Ways Advanced Change Management Supports Best Practices for SOC 2 HIPAA Compliance
Recently, we discussed the basics of SOC 2 HIPAA compliance, what it entails and how IT service management offerings could help businesses stay on regulators' good sides and out of the data...
Diagnosing Data Security: SOC 2, HIPAA and Change Management Software
Back before the age of big data, the gravest concern regarding medical records was a breach of doctor/patient confidentiality. And in a way it still is - today's digital environments host the...