Where Does ESM Fit into Government?
The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly...
How Predictive Analytics is Reshaping Enterprise Reporting
There's already a number of opportunities where predictive analytics can be, and already is, used to support ITSM activities. Read this blog post to learn about how predictive analytics is reshaping..
IT Security: How to Manage Employee Offboarding the Right Way
The IT department has a lot to worry about these days. From the weighing demands of the CIO in light of digital transformation, to preparing for IT outages during times of disaster, not...