5 Tips for Avoiding IT Outages During a Disaster
We are deep into the throngs of hurricane season. Following the catastrophic events in Houston from Hurricane Harvey and the looming threat of the now category five Hurricane Irma...
Supercharged: Behold the Power Service Desk Solutions Offer Enterprise IT
No modern business utilizing software as part of its portfolio or operations should neglect the power of the service desk. Service desk solutions offer real value to all digitally connected...
How Can Change Management Spruce Up Enterprise IT Before NERC CIP Updates?
Twentieth-century American author and thinker Alvin Toffler once posited, "Change is not merely necessary to life - it is life."
How Change Management Can Help Organizations Stay NERC CIP Compliant
These days, it's nearly impossible to imagine a single industry without an IT presence. Some, like the energy industry, are practically evolving around what technology can provide. Solar energy,...
What NERC CIP Version 5 Means for the Future of IT Service Management
What do high-voltage power lines and IT service management software have in common? As of April 1, 2016, their futures both hinge on the compliance with these seven letters: NERC CIP. Let's...
3 Ways Change Management Controls Risk
Risk management is always a priority for IT departments. At the same time, IT organizations increasingly need to operate more quickly, become more responsive and function as service brokers for...
3 Ways Service Desk Process Modules Can Benefit Facilities Teams
Maintenance operations feature many of the complexities and customer interactions that take place on the IT service desk, creating a situation in which process modules can be invaluable for...
Change Management Applications: NERC/CIP Tracking
NERC/CIP regulations create a situation in which the organizations that handle the energy power infrastructure that is critical to both organizational and national security must carefully and...
The Role of Change Management For NERC/CIP
NERC/CIP regulatory standards are among the most rigid, strict measures out there, and with good reason. NERC/CIP standards regulate operations in the electricity sector and are designed...