Today’s colleges and universities are more connected than ever before, and system infrastructures have rapidly evolved to take on the complex tasks and operations required by IT. ChangeGear delivers an affordable, consolidated service desk solution for university staff and end users, without the complexities of a legacy system.
ChangeGear: Solutions for Higher Education
Today's colleges and universities are more connected than ever before, and system infrastructures have rapidly evolved to take on the complex tasks and operations required by IT. As a result, users...
Can Higher Ed Institutions Benefit from Enterprise Service Management?
Most IT departments, whether they’re in the private or public sector, are looking to reduce what it costs to deliver and support IT; while, at the same time, improving the quality of...
The Growing Importance of End User Engagement on the Service Desk
The IT service desk goalposts have moved. Company employees - whether you wish to call them end users, customers, consumers, business colleagues, or something else - have change the way they...
3 Ways the Service Desk can Help Higher Education
While it might not be the most obvious analogy to draw, advanced service desk solutions for academia are a lot like summer vacation.
3 Ways Higher Ed Institutions Can Benefit From ITSM
Along with most internal IT departments, in either the private or public sectors, higher education institutions continue to need to provide IT support to their end users – students,...
5 Use Cases for AI on the IT Service Desk
There has already been much written about the rise of artificial intelligence (AI); and machine learning and chatbots in particular. Some of this media attention is in awe of the...
Digitally Deferred: Why Higher Education Can't Wait Any Longer to Update On-campus Service Desk Solutions
With graduation season fast upon us, students who've slogged through their finals and come out the other side unscathed - maybe a little scathed - will finally experience life after higher...