Transitioning from traditional IT operations to create a DevOps environment requires a massive cultural, ideological and operational shift within the IT organization. Embracing these changes can be difficult for your workers, especially if you are unable to support them through an ecosystem of processes, management tools and training that can help them deal with new expectations. Advanced IT service management systems are among these tools, as they let you build off a foundation from the IT Infrastructure Library and go from there to establish flexible, responsive and automated processes to keep up with DevOps demands.
Establishing a successful DevOps environment requires a careful combination of planning and enacting change. Along the way, plenty of things can go wrong, but just as many - if not more - can go right. These three tips can help you establish a valuable DevOps environment:
1. Create Clear Boundaries
You need your workers to collaborate and work as a team for DevOps to work well. No team is successful without each member understanding his or her role within the greater context of the IT organization. If everybody knows what is expected of them, they go into each day with a clear idea of how they can contribute to operations and are prepared to work as productively as possible. Furthermore, employees with clear roles will have an easier time not getting overwhelmed by tasks that don't really fit their skills.
2. Focus on Employee Competencies
Focusing on employees skill sets blends a bit with creating operational boundaries, but within that requirement, it is absolutely vital that you also account for the core competencies of your various workers. For example, one of the major worries that developers have when an organization implements DevOps is that they will end up being asked to take on end-to-end IT competencies and become responsible for more than any person can reasonably handle. Creating your DevOps strategies with an emphasis on your specific worker competencies ensures that employees will be more comfortable when transitioning to the new operational strategy.
3. Make the Details Easier to Deal With
DevOps depends on becoming responsive, flexible and creative in how IT teams resolve problems and maintain everyday operations. Enacting this type of flexibility within your everyday operations is impossible if your workers are spending so much time dealing with the details that they can't stop and think about the big picture while they work. Having employees deal with large quantities of tedious, time-consuming work will leave them unable to deal with the large volume of high-thinking tasks that come up alongside DevOps.
Automation and orchestration are critical in this area. Companies that are able to use advanced IT service management tools to improve operational efficiency within everyday operations can make it easier for employees to embrace DevOps.
DevOps represents a major challenge for organizations as they work to completely alter the way they have managed IT operations. Embracing this migration process is complex and often requires major cultural changes. These tips can help you establish the foundation you need to get your employees on board through the transition.