Customer Stories

  • How St. Mary's Medical Center Improved ITSM Efficiency With ChangeGear

    How St. Mary's Medical Center Improved ITSM Efficiency With ChangeGear

    David is an IT Support Desk Supervisor at St.Mary's Medical Center. The ChangeGear workflows and automatic ticket routing features have helped David's team become more efficient.

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  • How CoBiz Financial Consolidated ITSM and Reduced Costs With ChangeGear

    How CoBiz Financial Consolidated ITSM and Reduced Costs With ChangeGear

    Phil is an IT Technical Support Manager at CoBiz Financial. ChangeGear's intuitive interface allows Phil's team to make customizations that are as simple or complex as they'd like.

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  • How conEdison Gained Control of ITSM Automation and Tracking With ChangeGear

    How conEdison Gained Control of ITSM Automation and Tracking With ChangeGear

    Denis is a Senior System Analyst at conEdison. ChangeGear has helped Denis's team by automating tasks and providing the ability to control and track everything within one system.

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  • How Kennesaw State University Increased ITSM Support and Tracking Ability With ChangeGear

    How Kennesaw State University Increased ITSM Support and Tracking Ability With ChangeGear

    Christina is the Executive Director of Customer Support Services at Kennesaw State University. ChangeGear allows Christina's team to directly support the needs and track problem histories of 36,000...

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  • How Shentel Empowers End Users Using ITSM Self-Help Options With ChangeGear

    How Shentel Empowers End Users Using ITSM Self-Help Options With ChangeGear

    Teresa Brock is the Wireless Business Analyst at Shentel. ChangeGear allows Teresa's team to spend more time on critical issues while empowering end users with "self help" options.

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  • How Gainesville Regional Utilities Implements ITSM Processes in a Phased Approach With ChangeGear

    How Gainesville Regional Utilities Implements ITSM Processes in a Phased Approach With ChangeGear

    Jean is the IT Manager for the Service Desk at GRU. ChangeGear allows Jean's team to implement a phased approach when adding new modules, business automations, and workflows.

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  • How Liberty Healthcare Management Provides Better ITSM Customer Service With Insights in ChangeGear

    How Liberty Healthcare Management Provides Better ITSM Customer Service With Insights in ChangeGear

    Rich is the President of Information Management at Liberty Healthcare Management. ChangeGear has allowed Rich's team to use new insights and knowledge to provide better customer service for end users.

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  • How Soft Surroundings Can Grow ITSM Support With ChangeGear

    How Soft Surroundings Can Grow ITSM Support With ChangeGear

    John is an IT Support Manager at Soft Surroundings. ChangeGear provided out-of-the-box solutions for John's team and a means for support function progression as the company grows.

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