Customer Stories

  • How St. Mary's Medical Center Improved ITSM Efficiency With ChangeGear

    How St. Mary's Medical Center Improved ITSM Efficiency With ChangeGear

    David is an IT Support Desk Supervisor at St.Mary's Medical Center. The ChangeGear workflows and automatic ticket routing features have helped David's team become more efficient.

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  • How CoBiz Financial Consolidated ITSM and Reduced Costs With ChangeGear

    How CoBiz Financial Consolidated ITSM and Reduced Costs With ChangeGear

    Phil is an IT Technical Support Manager at CoBiz Financial. ChangeGear's intuitive interface allows Phil's team to make customizations that are as simple or complex as they'd like.

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  • Denis Kuznetsov - conEdison

    Denis Kuznetsov - conEdison

    Denis is a Senior System Analyst at conEdison. ChangeGear has helped Denis's team by automating tasks and providing the ability to control and track everything within one system.

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  • Christina Coronado - Kennesaw State University

    Christina Coronado - Kennesaw State University

    Christina is the Executive Director of Customer Support Services at Kennesaw State University. ChangeGear allows Christina's team to directly support the needs and track problem histories of 36,000...

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  • Teresa Brock - Shentel

    Teresa Brock - Shentel

    Teresa Brock is the Wireless Business Analyst at Shentel. ChangeGear allows Teresa's team to spend more time on critical issues while empowering end users with "self help" options.

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  • Jean Clark - Gainesville Regional Utilities

    Jean Clark - Gainesville Regional Utilities

    Jean is the IT Manager for the Service Desk at GRU. ChangeGear allows Jean's team to implement a phased approach when adding new modules, business automations, and workflows.

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  • Rich Gallo - Liberty Healthcare Management

    Rich Gallo - Liberty Healthcare Management

    Rich is the President of Information Management at Liberty Healthcare Management. ChangeGear has allowed Rich's team to use new insights and knowledge to provide better customer service for end users.

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  • John Slone - Soft Surroundings

    John Slone - Soft Surroundings

    John is an IT Support Manager at Soft Surroundings. ChangeGear provided out-of-the-box solutions for John's team and a means for support function progression as the company grows.

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