The Emerging Technologies Behind Intelligent Self-Service

This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data mining, predictive analytics, etc. will be explored by the distinguished Dr. Lawrence Hall of the Computer Science and Engineering Department at the University of South Florida. We will also take a close look at some of these technologies as they apply to IT Service Management through real-world use cases.
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Improve ITSM: Add Value With Chatbots
Improve ITSM: Add Value With Chatbots

When you think of ITSM, what words come to mind? Do you think IT service management is difficult, complicat...

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How Can AI and ITSM Deliver Greater Value?
How Can AI and ITSM Deliver Greater Value?

From 2001: A Space Odyssey to Terminator, Star Trek’s Data to I, Robot’s Sonny, artificial intelligence (AI...