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  • Improve ITSM: Add Value With Chatbots

    Improve ITSM: Add Value With Chatbots

    When you think of ITSM, what words come to mind? Do you think IT service management is difficult, complicated, and labor-intensive? It doesn’t have to be any of those things.

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  • The Emerging Trends Behind Intelligent Self-Service

    The Emerging Trends Behind Intelligent Self-Service

    This webinar will take a deep dive behind some of the most prevalent emerging technology behind self-service. Items like machine learning, deep learning, natural language processing, chatbots, data...

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  • How Can AI and ITSM Deliver Greater Value?

    How Can AI and ITSM Deliver Greater Value?

    From 2001: A Space Odyssey to Terminator, Star Trek’s Data to I, Robot’s Sonny, artificial intelligence (AI) has captured the imagination and spawned countless science fiction books,...

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  • Stay updated on the latest ITSM thought leadership! Check out the SunView Software Blog.

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  • 5 Use Cases for AI on the IT Service Desk

    5 Use Cases for AI on the IT Service Desk

    There has already been much written about the rise of artificial intelligence (AI); and machine learning and chatbots in particular. Some of this media attention is in awe of the...

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  • Make the Serve-Yourself Approach to IT Service Management Effective

    Make the Serve-Yourself Approach to IT Service Management Effective

    The self-serve approach to IT service management can be cost-effective as well as more efficient for your IT department… if it’s implemented properly. Otherwise, you could have a...

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  • How Does Self-Service Make Your Help Desk More Efficient?

    How Does Self-Service Make Your Help Desk More Efficient?

    Self-service communication channels via ITSM automation can provide what people want. Why is that? The answer isn’t hard to find; think about the normal workflow of a help desk.

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  • How AI is Changing the Service Desk for Staff and End-Users

    How AI is Changing the Service Desk for Staff and End-Users

    Chatbot technology and other artificial intelligence tools represent a watershed moment in customer service innovation. Now businesses can provide their customers with intuitive, human-like...

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