Change management should not be pigeonholed as just an isolated solution that help with specific IT processes. Instead, change management serves as a strategic enabler as it simplifies some of the most complex operations IT handles, allowing employees to spend more time on creative, revenue-generating tasks. Furthermore, modern change management technologies are beginning to emphasize ongoing efficiency and proactive operational gains in place of traditional reactive functionality, allowing organizations to build a better process framework for IT teams.
The increased sophistication of change management technologies allows the solution to have a far-reaching impact on IT organizations. Five of the most prolific benefits of the technology include:
1. Simplified Documentation
A change management platform will automate many of the documentation processes that are becoming more important than ever in IT segments. Organizations increasingly need to keep track of every change and all of the tasks that go into that function. This is necessary for a few reasons, such as eliminating risk by being able to go back and undo changes and to comply with regulatory standards that mandate organizations document their ability to comply with guidelines. Change management simplifies documentation by using automation scripts to track every change, freeing your IT workers from manually recording changes.
2. Better Oversight
Managerial authorizations are a key part of any change process, but many legacy change management models created a situation in which authorizations ended up creating a bottleneck as IT teams had to wait to move forward without knowing if managers even had the chance to look at the request for approval. In recent years, more intuitive authorization tools have become prominent, and modern solutions take that to another level by giving managers customizable dashboards and process automation tools that ensure they get the most important notifications at the right times and work more efficiently.
3. Long-Term Benefits
Many technological solutions deliver immediate value, but then start to slip in terms of ROI as operations regress to the mean. Change management offers benefits that permeate deeply into IT operations. As such, change management platforms have a reputation for offering significant value beyond the first year of deployment, something that can prove incredibly beneficial as organizational benefits that are consistent and persistent are invaluable to continual ROI generation.
4. Improved TCO for Technology Assets
Moves, changes, and other maintenance tasks can often lead to systems developing a total cost of ownership that is difficult to deal with. Network technologies that are frequently being fine-tuned to meet operational needs or are constantly making up for errors during implementation can become extremely expensive over time. A good change management system allows you to anticipate unexpected consequences of any moves, adds or changes to such a degree that you reduce the TCO of your various technology assets, creating significant value over time.
5. Streamlined Day-to-Day Processes
Continuous integration driven by agile development and DevOps are creating a huge increase in the number of changes organizations face. Improving everyday change processes through effective management platforms has a huge impact on operations simply by making many small processes easier to deal with. Regardless of whether you are using change management to automate repetitive tasks, improve collaboration, increase transparency or handle some combination of the three, the technology will improve efficiency.
This improvement in day-to-day change functionality gives IT workers more time to focus on special projects, resolving problems and performing other tasks that generate more value for an organization.
Technology leaders are facing significant pressure to invest in solutions that create value and don't just help them sustain stable operations. Change management solutions provide the nuanced ITSM functionality organizations needed to simultaneously improve stability and generate a significant ROI.