Traditionally, when businesses "change," they correct something gone awry. IT change management in a DevOps-integrated environment has less to do with wrongness and everything to do with adaptation. Yes, applications can contain bugs in their code or other deficiencies that require ironing out. But in an age of digital connection and consciousness where commerce depends on software performance, reliability and responsiveness from help desk solutions are the norm, as is advancing those capabilities on into the future in meaningful ways.
Today's service providers are held to a new standard - their abilities to change IT configurations with lightning speed while improving the quality of applications released isn't what separates them from the competition. It's how they keep pace with an evolving market. However, DevOps change management strategies also make solid business sense on their own, apart from how they enhance IT operations in a free market.
According to the 2014 State of DevOps report from Puppet Labs, industry experts have begun to notice a correlation between high-performing IT and achieving business objectives - companies utilizing DevOps principles are more likely to "exceed their profitability, market share and productivity goals." The reasons are obvious, as Puppet Labs spelled out in its 2015 report: DevOps, including new paradigms for change management therein, lead to faster failure recovery times, a higher frequency of deployment and shorter development periods.
Ignoring how DevOps and change management matter in market competition in this regard, these tools reshape how businesses execute their individual aspirations. Profitability is good, but uncovering profitability on your own terms is even better. DevOps change from the right IT service management suite won't simply impact revenue, but allow businesses to dexterously face their toughest critics: themselves.
Erases Risky Change Practices to Preserve Prosperity
Let's focus the spotlight a little tighter on change management. DevOps-inspired change management strategies act as their own risk prevention in a number of ways.
First, the silo-breaking nature of DevOps creates an environment of peer-reviewed change, not only in the establishment of change advisory boards, but in adjoining developers and operations personnel throughout the entire SDLC. To that end, DevOps change management does away with external change approval processes, according to New Relic. After all, reviewing code without CMDB to bounce changes off of doesn't do much in the way of stability, much less release expediency.
Second, as explained by ITIL from Experience, companies resistant to DevOps may have an emergency change management plan designed to fast track high-priority requests. Yet, ironically, any traditional emergency plan essentially requires all the things DevOps change management delivers, like speed and accuracy, without any of the infrastructure necessary to perform adequately. Slow turnover leads to bottlenecks. Lack of testing time leads to more mistakes and more change requests. DevOps change management tools treat every change with equal and amplified attention, because the mechanism for effective change throughput has been enhanced across the board. This prevents businesses from handicapping themselves when they think they're performing successful triage.