With Thanksgiving around the corner, the time has come to take a step back from the hustle and bustle of our daily lives and think about what we are thankful for. In the IT world, this often means looking at the innovative developments that have come together to make our days easier than they were in the past.
This year has been a major period of innovation across the change management sector, as a variety of industry trends have come together to put change operations in the limelight. In particular, five change developments that we are particularly thankful for this year include:
1. Getting Responsive
Many organizations have begun shifting their change operations to become more responsive to business needs. In many cases, this involves making changes on the fly. In response, IT teams are able to eliminate the red tape that clogs up their lives and deliver more value to organizations. This innovation has become possible, in large part, because automated documentation systems have made it easier for IT teams to undo changes if they ever go wrong, ensuring that they can make simple changes quickly and efficiently on an everyday basis.
2. A Fresh Look at ITIL
Discussions about the IT Infrastructure Library's demise have been overblown in recent years, and there's been a general move toward accepting the role that ITIL can play in helping organizations create stability. As more IT teams embrace what ITIL can offer without treating it like law, many companies are recognizing that building on a foundation of ITIL and customizing processes is a valuable option. In the change management world, this new outlook on ITIL has played a key role in fueling responsive operations. ITIL establishes an effective framework for how changes should be documented, but the willingness to move beyond ITIL's rigid structure has empowered organizations to eliminate layers of unnecessary oversight.
3. More DevOps
Change management innovation and DevOps have gone hand in hand over the past year, as companies embracing DevOps have used enhanced change management tools to handle the rapid pace of app releases and updates. The collaboration, orchestration and automation tools available in modern change management solutions have let companies break down longstanding organizational barriers, making it much easier for them to establish innovative operations around DevOps frameworks.
4. A Growing Emphasis on the User Experience
IT service management tools in general, and change management tools in particular, have been evolving to create a more nuanced user experience based on the needs of different technology professionals. IT demands are rising at a staggering pace, and you can't always throw more resources at all of the problems you face. Instead, maximizing the competencies of your workforce can help organization's handle rising IT demands, and personalized change management and ITSM tools empower companies to maximize the value of each employee.
5. Multi-Modal IT
Discussions around multi-modal IT have been happening for a while now, and the change management sector has evolved to a point that organizations can truly embrace this trend. Businesses must be able to handle changes within a full DevOps process framework while other changes will require an extremely rigid, ITIL setup. Still others will need something in the middle. Advances in automation scripts and workflow management tools have empowered organizations to connect different process structures to different change tasks, enabling them to establish a truly multi-modal IT environment.
When combined, these five specific areas of progress have given us plenty to be thankful for this year. Our focus may be on creating advanced ITSM solutions, but we care about our customers and design our products to maximize their experience. As such, the gains offered by these change developments may have us as excited as most IT workers as we reflect on the past year.