Enterprise IT organizations are seeing the need to operate in multiple modes now more than ever before. There are times when teams need to set aside traditional processes and procedures and instead focus on adjusting for speed and flexibility within operations. Other times, IT teams must become so careful and cautious for a project that they need to go back to traditional IT Infrastructure Library structures to make sure they minimize risk in every way possible. Modern change management solutions are empowering IT teams to switch back and forth between these different process frameworks depending on their needs. Three ways they make this possible include:
Switching between different operational modes can put a huge burden on your workforce. Furthermore, getting employees who feel like they are carrying a full workload to adjust their operations periodically can prove incredibly challenging. Creating a flexible workforce hinges on giving employees enough time to perform critical thinking tasks that let them engage in creative problem solving and identify the best process framework for the different tasks on hand.
Process automation solutions enable users to cut the red tape out of their work day. Your employees can use automation to streamline tasks such as documentation and process communication while letting them focus more of their time and energy on important functions. Automation holds two key benefits - it helps your workers take time to decide the best mode of operation for a change task and eliminates the potential for human error. This ensures that your IT organization can focus on choosing the right process framework for each change task, let an automation script handle repeatable processes, and free your workers to get the job done in the best way possible.
2. Workflow Customization
Functioning as a multi-modal IT department depends on having clear workflows for each mode of operation. If you want to complete a change using core ITIL processes, you need to ensure that you already have a workflow designed. The same goes for if you want to make a change to support DevOps related tasks. Being able to transition between workflows isn't feasible if you're designing a new process framework for each project. Instead, a good change management platform lets you identify the different modes of operation your different change functions fall within and design a custom workflow that meets your diverse demands. From there, you can quickly empower your workers to decide which change requests fit with different workflows and move forward efficiently.
3. Custom User Interfaces
Leading IT service management solutions empower IT leaders to create user-specific dashboards based on their role. For example, if you have a team that focuses primarily on the ITIL-based changes designed to minimize risk, you can give them data and workflow tools that let them interact with managers, get approvals and otherwise complete key processes in the most efficient way possible. Conversely, those users who need to focus on speed and flexibility can go to their dashboard and see an entirely different set of key performance indicators and collaboration tools, positioning them to get the job done.
Operating a multi-modal IT unit is only possible if you give users the tools they need to get the job as efficiently as possible. Having people switching between roles, or splitting your employees into different modal teams based on their specific areas of expertise can empower your to develop a flexible, adaptable IT team. However, you can only reap these benefits if you have a change management system that gives you the flexibility to adjust processes and workflows based on the different tasks that come up on a day-to-day basis. Modern solutions are being built around flexibility, and they often hold the keys to establishing a multi-modal IT setup.