Collaboration is becoming incredibly important as IT departments work to accelerate change processes. While some chains of approval can be eliminated through modern change management tools, many still require complex scheduling and careful coordination. Maintaining a rapid pace of innovation while still making collaboration possible hinges on putting advanced communication tools in place. Modern change management solutions are designed to simplify and streamline collaboration through automation and robust messaging tools.
Empowering your IT teams to collaboration effectively requires the right strategic tools. Three change management systems that fuel better communication include:
1. Automated Notifications
Time management is one of the greatest challenges that come into play when trying get your employees to work together. The simple fact is that many IT professionals are so busy that they'd rather just put their head down and try to get through their worker rather than step beyond their individual workflows and collaborate. You can't easily overcome this problem through cultural changes alone, as your employees may be unwilling to respond to those efforts if they are still too busy to adjust their operations. Automation, on the other hand, opens doors to cultural changes focusing on collaboration.
Automated notifications ensure that key collaboration tasks - like notifying team members when a process has been completed - are handled immediately without requiring significant user input. Sophisticated change management solutions provide simple, straightforward and powerful scripting tools that let you build collaboration workflows through automated notifications with ease.
2. Email Conversion
Many requests for change will come through email channels, not necessarily support tickets. With manual processes in place, the support team would need to read those emails, identify their core messages and convert them into support tickets. All of those tasks must be completed before the request for change actually makes it to the IT workers that can schedule and enact it. Conversely, an automated email conversion system can identify keywords in the email to categorize the request for change correctly and automatically turn it into a support ticket. This simplifies collaboration between your non-IT users who may email the service desk, and your support and technical teams that are primarily working through support tickets, not emails.
3. Review Processing
At some point in many change processes, the proposed schedule or completed tasks need to be reviewed by the change advisory board or IT managers. In the past, these review processes often served as major bottlenecks to efficient change operations. Collaboration is absolutely critical during CAB or managerial review processes to ensure that leaders have the information they need to make the right decisions and do so efficiently.
CAB and peer review processes can be simplified as the change platform can house key data pertaining to the event and ensure it gets distributed to the right people.
IT teams must work together as increasingly complex data center environments require diverse skills to manage. Cross-disciplinary skills are often needed to manage complex changes, and collaboration tools ensure that organizations are positioned well to keep up with enterprise change demands.