Change management has long played a critical role in supporting IT operations. However, longstanding change management models are shifting as enterprise IT departments work to adjust to new technology requirements. As emerging IT solutions disrupt traditional operational models, many organizations are working to revamp their change management processes in order to keep up. Three technology trends that are driving new change management paradigms include:
1. Cloud Computing
Cloud technologies are changing many aspects of IT operations, and many organizations find themselves in a situation where they need to become cloud-like within their configuration. This presents major challenges as organizations need to operate with greater efficiency and become more responsive to organizational demands. Finding ways to make IT operations faster and capable of keeping up with ever-shifting business requirements is becoming critical as companies embrace the cloud.
On top of all this, IT teams must serve as service brokers, simultaneously balancing interactions with third-party solution providers while maintaining the internal configuration. All of these issues come together to make fast, responsive and flexible change processes critical. If IT teams are empowered to complete changes quickly based on business demands - without sacrificing stability - companies will be empowered to maintain innovation alongside shifting operational requirements.
At it's core, the DevOps movement centers around creating better lines of collaboration and orchestration between development and operations teams. Creating these open lines of communication hinges on being able to streamline everyday operations. If your employees are left spending too much time handling everyday processes like changes, they won't have the operational capacity to invest in teamwork. Getting people to work together effectively depends on putting them in the best position possible to interact on a consistent basis.
Making the cultural changes required to embrace DevOps is only feasible if you first change operations to empower workers to handle the new organizational priorities. Change management makes this possible by establishing a framework for increased automation within operations. Modern change management solutions feature robust automation tools to streamline documentation so workers can make changes efficiently and eliminate much of the clerical work that comes with complex tasks. Automating these processes and freeing time for your workers lets them focus on taking on the new requirements created by DevOps.
3. Enterprise Mobility
Widespread mobile device use creates major demand for change and release processes. Getting applications into production configured for the diverse operating systems that come into play with mobile devices is incredibly complex. Organizations must release multiple versions of the app to support Windows, iOS and Android operating systems. Organizations relying on manual processes to handle the changes and releases that come in these situations can find themselves struggling to keep up with application release and update demands.
Change management innovation is key in this area as the automation and documentation tools made available through modern solutions can play a vital role in empowering workers to keep up with mobile app release requirements.
Change management is evolving to help organizations operate more quickly in light of business demands. As new technologies challenge enterprise IT departments, advanced change management solutions are creating a pathway for innovation.