If you have much experience dealing with the IT sector, particularly IT support, you know that it's sometimes easier to just relax and laugh at the issues that come up than it is to get too stressed about them. Some IT and service desk nightmares go so far beyond what you can control, or do anything about, that you just need to chuckle, do what you can, and move on.
Of course, major IT problems are no laughing matter - they can lead to significant business disruption, data breaches and downtime. However, IT experts know that sometimes non-tech users get themselves into trouble that you can't help but laugh about. Furthermore, many IT problems come not because of incompetence or the IT department's failure, but because fiscal limitations and similar roadblocks have held IT back. These are the times when you may need to take a lighter look at your plight to overcome some of the stress. The need for levity often comes up in areas where you may just need change management to help you out. With that in mind, let's take a lighter look at three signs that you need a change management upgrade:
1. It Takes a Month to Roll out a new Server
Server provisioning used to be an incredibly ponderous, strategic task. With each app or service getting its own server, the process of strategically identifying hardware requirements, fitting the server into the data center setup and provisioning supporting resources - like network capacity, was a ponderous process. Those days are gone as more data centers depend on virtualization and provisioning new virtual machines is often a highly automated process.
While virtual machine provisioning is often fast, some organizations take an incredibly long time to get physical servers in place. This doesn't need to be the case. As virtualization hinges on physical machines with incredibly similar configurations, you shouldn't need a long process for rolling out a new system. Instead, change management modules and solutions like a configuration management database can be used to give you more visibility into your IT setup and help you accelerate processes like deploying a new server.
2. Basic Changes get Bogged Down in Managerial Approvals
You've probably seen it happen before. An IT worker is tasked with a simple change, but spends half of the time on the project waiting around for a manager to get an approval message and approve it. This cannot be tolerated in modern IT departments. You have a staff of skilled workers capable of handling complex technological tasks, and they are sitting around waiting for managers to click a button to approve even the simplest task.
Modern change management tools are eliminating this innovation roadblock through automated documentation systems that track all changes so they can be undone if something goes wrong. This makes the top-down approval process unnecessary as basic changes create minimal risk on their own and, on the off chance a worker makes a mistake, he or she can quickly revert the configuration back to its last working state.
3. You Can't Release Apps as Quickly as They are Developed
Agile development methodologies has led to a rapid increase in the frequency with which organizations release new apps or update existing ones. This has left many operations teams drowning in an incredibly large number of release tasks, and robust change management solutions can pay dividends in this area. Modern solutions automate repeatable processes and streamline collaboration, making it much easier to keep up with a large volume of tasks.
Change management requirements are evolving in enterprise IT departments, and you may need to make some strategic upgrades to avoid unnecessary stress and frustration.