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There are two myths surrounding the help desk. The first is that humans deliver the best service, and the second is that users only want to deal with other human beings.
Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many...
Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it...
Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a...
Since even before the internet revolutionized computing and communication, the prospect of Artificial Intelligence (AI) captured the imaginations of those who looked toward the...
AI is changing the way we interact with digital technologies. From consumer markets to the enterprise, AI and smart automation makes services proactive, data actionable and users more informed in thei
It’s the battle of the machines! And while the concept of AI may conjure up bombastic visions of terminators, replicants and space odysseys; in the modern business world, Artificial...
Organizations in today’s fast paced environment understand the importance of developing business agility so that they can quickly and efficiently adapt to changing business and customer...
As we move into a new era of ITSM computing, new big data and machine learning tools and methodologies are being developed to support IT staff by intelligently extracting insights and making predictio
ChangeGear is built with Service Smart Technology designed to process all of your service management data and proactively serve up real-time analysis recommendations and automations.
ChangeGear Service Smart Technology is an award-winning platform engineered with the latest innovations in AI, Machine Learning, Natural Language Processing, Predictive Analytics and more. Our vision
ChangeGear 7 delivers the next generation ITSM platform for the modern digital workplace by combining proven service management performance with cutting-edge artificial intelligence that simplifies th
AI has arrived! What do innovations in smart automation mean for ITSM? Is the help desk technician’s job safe from the unrelenting march of progress? Or is it doomed to go the way of the dodo and Bloc
Watch this video to learn how to improve ticket consistency with AI for the Service Desk and ChangeGear Service Smart Technology!
Watch this video to learn how to speed up IT employee onboarding using the AI and Service Smart Technology features in ChangeGear!
Artificial Intelligence continues to be a rapidly expanding buzzword with the arrival of IBM's Watson, the ongoing growth of predictive analytics, smart technologies and more. Despite the buzz around
