7 Ways AI is Changing Everything for the Service Desk

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Does AI Have a Role on the Service Desk?
Does AI Have a Role on the Service Desk?

Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read,...

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Can AI and ITSM Deliver a Better Customer Service Experience?
Can AI and ITSM Deliver a Better Customer Service Experience?

There are two myths surrounding the help desk. The first is that humans deliver the best service, and the s...